💎 Feature Bundle – Boost Customers UX on portal

for Jira Cloud, Jira Server 8.16.0 - 9.16.1, Jira Data Center 8.16.0 - 9.16.1 and more
809 installs
  • Supported
  • Jira Service Management

⭐️ Offload agents by allowing customers to do more. Customize a customer portal to a self-service and focus on ticket resolution

Expand customers’ actions on the portal 🙌

Put more into customers’ hands and allow them to edit and escalate request. Gain tickets with all data to resolution, save agents’ time on making updates. Create an ITSM process with clear priorities and efficient teams.

Inform all customers at once with one message👌

Use dynamic banners to keep all customers well informed. Make sure they know about maintenance or holidays. Customize banners, set up the audience, schedule, and display where you need, including different request types.

Give customers all context on customer portal 🔍

Display more data on the customer portal. Show customers linked issues, who the reporter is, and workflow steps to inform how much is yet to come. Less call to agents means faster resolution, and happier clients.

More details

Appsvio is Atlassian Partner of the Year 2023 in the ITSM App category 🏆

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This Jira Service Management extension allows you to create a self-service customer portal to offload your agents.

Let your agent focus on resolving tickets, not answering questions.

Thanks to the Feature Bundle for Jira Service Management, your customer portal can become a single point of contact for customers.

  • Allow customers to edit the requests.
  • Inform them all at once with dynamics and fully customizable banners.
  • Display them customizable workflow steps and show them where the ticket is. See interactive demo
  • Display linked issues on the request details view to avoid questions why and when.
  • Fire up the escalation process and know what priorities are.

Raise agent's CSAT score with faster ticket resolution and all data available.

Create a high-velocity ITSM process, boost your team performance with timely SLA.

Offload agents. Bet on a self-service approach.

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

💎 Feature Bundle – Boost Customers UX on portal integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

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If you need this app for less than 10 users, don’t hesitate any longer because it’s free 💸

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