💎 Feature Bundle – boost Customers UX on portal

for Jira Cloud, Jira Server 8.0.0 - 8.15.1, Jira Data Center 8.0.0 - 8.15.1 and more
737 installs
Cloud Security Participant
  • Supported
  • Jira Service Management

⭐️ Your best service desk extension for customer-centered Jira Service Management. Make your customers happy with less effort

Put requests in customers’ hands 🙌

Allow customers to edit requests on the service desk portal or fill in additional information when needed. Adjust the fields to your preferences, including Insight, and create transition screens for customers’ support.

Keep your customers constantly well-informed 👌

Make sure nothing is missed! Customize Jira service portal and add dynamic portal announcements to share information to proper users. Set up the conditions when the banner is displayed or not, and even what color it is.

Display workflow and field values on the request🔍

Customers want to be up-to-date. Set up steps in workflow and display them on the Portal. Show what stage the request is and how many actions is still to come. Display extra field values on request with custom fields.

More details


The app contains a bunch of extensions for Jira service desk that can make your Jira client portal more useful and customer-friendly.

It’s the only cloud extension for Jira Service Desk of its kind.

👉 Edit Requests – offload a Jira Service Desk Agent by allowing customers to do actions such as modifying requests. This app also supports the Insight (Asset) field.

👉 Make the fields editable on the transitions screens

👉 Display customers field values with custom fields on the service desk Portal. Important attachments can also be listed.

👉 Create customized banners. Edit text, colors and conditions where and how it’s displayed in Jira client portal. Make it with Rich Text Editor or HTML.

👉 Show customers on what stage the request is. Set up your own steps that fit the Jira workflow.

Keep your customer satisfied, and stop doing everything on your own.✨

Check out Customer and Organization app for even better JSM experience.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

💎 Feature Bundle – boost Customers UX on portal integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


If you need this app for less than 10 users, don’t hesitate any longer because it’s free 💸