Feature Bundle – Boost Customers UX on portal
OVERALL RATINGS
INSTALLS
882
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the app⭐️ Offload agents by allowing customers to do more. Customize a customer portal to a self-service and focus on ticket resolution
Expand customers’ actions on the portal 🙌
Put more into customers’ hands and allow them to edit and escalate request. Gain tickets with all data to resolution, save agents’ time on making updates. Create an ITSM process with clear priorities and efficient teams.
Inform all customers at once with one message👌
Use dynamic banners to keep all customers well informed. Make sure they know about maintenance or holidays. Customize banners, set up the audience, schedule, and display where you need, including different request types.
Eliminate customers’ frustration and impatience 🔍
Implement incident communication and share more data about their tickets with customers. Show them incident complexity with additional field panels and the ticket lifecycle with request steps. Eliminate Why’s and When’s.
Supporting media
More details
Free Webinar: Stress-free incident communication with Jira Service Management
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This Jira Service Management extension allows you to create a self-service customer portal to offload your agents.
Let your agent focus on resolving tickets, not answering questions.
Thanks to the Feature Bundle for Jira Service Management, your customer portal can become a single point of contact for customers.
- Allow customers to edit the requests.
- Inform them all at once with dynamics and fully customizable banners.
- Display them customizable workflow steps and show them where the ticket is. See interactive demo
- Display linked issues on the request details view to avoid questions why and when.
- Fire up the escalation process and know what priorities are.
Raise agent's CSAT score with faster ticket resolution and all data available.
See interactive demos 👀 Request steps | Panels with additional views
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Feature Bundle – Boost Customers UX on portal integrates with your Atlassian product
Version information
Version 3.1.0•for Jira Cloud
Release date
Oct 9th 2024
Summary
Minor version update
Details
Minor version update
Payment model
Paid via Atlassian
License type
Commercial