💎 Feature Bundle – Boost Customers UX on portal

for Jira Cloud, Jira Server 8.16.0 - 9.12.4, Jira Data Center 8.16.0 - 9.12.4 and more
764 installs
CLOUD FORTIFIED
  • Jira Service Management

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

⭐️ Offload agents by allowing customers to do more. Customize a customer portal to a self-service and focus on ticket resolution

Put requests in customers’ hands 🙌

Allow customers to edit the requests on the portal or fill in additional information when needed agentless. Adjust the fields to your preferences, and create transition screens for customers’ support.

Dynamic Request Types 👌

You have full control of what portals and request types are available in a given context. You can schedule the display of request types or control the visibility based on groups, roles, organizations, or even JQL.

Explain Jira service desk workflow to customers 🔍

Customers want to be always up-to-date. Give it to them. Set up the steps in the workflow and display them on the Portal. Show them what stage the request is at the moment and how much is still to come.

More details

The app contains a bunch of features for Jira service desk that can make your Jira client portal more customer-centered 🚀

  • Edit Requests – offload a Jira Service Desk Agent by allowing customers to do actions for Jira Service Desk such as modifying requests.
  • Create dynamic announcement banners on the Portal
  • Export and import request types between JSD projects
  • Grant customers access to see assignee, created/updated/resolved dates, and Resolution with custom fields. Important linked subtasks can also be visible.
  • Allow collaborators log work on JSD issues
  • Make the fields editable on the transitions screens
  • Hide request types or portals with ease. Decide about their visibility depending on the groups, role, organization, JQL.
  • Show customers on what stage the request is. Set up steps that fit your Jira workflow.

Keep your customer satisfied.

🗓 Book a demo now or drop us a line on Customer Portal.

Check out the Customer and Organization Management app for even better JSM experience. ✨

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

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