Feature Bundle – Boost Customers UX on portal
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908
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- Partner Supported
TRUST SIGNALS
Key highlights of the app⭐️ Offload agents by allowing customers to do more. Customize a customer portal to a self-service and focus on ticket resolution
Put requests in customers’ hands 🙌
Allow customers to edit the requests on the portal or fill in additional information when needed agentless. Adjust the fields to your preferences, and create transition screens for customers’ support.
Dynamic Request Types 👌
You have full control of what portals and request types are available in a given context. You can schedule the display of request types or control the visibility based on groups, roles, organizations, or even JQL.
Explain Jira service desk workflow to customers 🔍
Customers want to be always up-to-date. Give it to them. Set up the steps in the workflow and display them on the Portal. Show them what stage the request is at the moment and how much is still to come.
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More details
The app contains a bunch of features for Jira service desk that can make your Jira client portal more customer-centered 🚀
- Edit Requests – offload a Jira Service Desk Agent by allowing customers to do actions for Jira Service Desk such as modifying requests.
- Create dynamic announcement banners on the Portal
- Export and import request types between JSD projects
- Grant customers access to see assignee, created/updated/resolved dates, and Resolution with custom fields. Important linked subtasks can also be visible.
- Allow collaborators log work on JSD issues
- Make the fields editable on the transitions screens
- Hide request types or portals with ease. Decide about their visibility depending on the groups, role, organization, JQL.
- Show customers on what stage the request is. Set up steps that fit your Jira workflow.
Keep your customer satisfied.
🗓 Book a demo now or drop us a line on Customer Portal.
Check out the Customer and Organization Management app for even better JSM experience. ✨
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 5.0.0•for Jira Data Center 9.4.0 - 9.17.5
- Release date
- Oct 28th 2024
- Summary
- Improvement version
- Details
- New feature: Additional fields
This is a new configuration available in the project settings. Thanks to it, you can define panels that will display values from selected fields (system and custom) on the request details view. What's more, you can also display a list of subtasks and linked issues.
- Updated feature: Request steps
We have extended the possibilities in the Requests steps functionality. From now on, in addition to defining steps for individual ticket statuses, you can use JQL. Thanks to this, steps can be based on values from fields on the ticket.We have also introduced the possibility of easily copying configuration between request types and service projects.
- Payment model
- Paid via Atlassian
- License type
- Commercial