by Appsviofor Jira Server 8.0.0 - 8.8.0 and more versions
    Versions available for Jira Server 7.2.0 - 7.13.13
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Appsvio supports this app.

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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    A new Jira Service Desk feature pack

    A new Jira Service Desk feature pack

    A new Jira Service Desk feature pack

    Apply permissions to Request Types

    Time tracking for non-agent users

    Share issue's details with customers

    The most advanced permission module on the Marketplace for request types. Full control of access to Jira Service Desk forms. Hide sensitive request types for users who shouldn't see it.

    Log work by anyone who help resolve the issue is important to many service desks. We give this option to all collaborators.

    This feature allows to share more information with customers. You can show them: subtasks, assignee, time in current status, created/updated/resolved dates, position in queue and its size and links to external sources.

    More details

    New extensions for Jira Service Desk!

    Access restrictions to request types - JSDSERVER-195 and JSDSERVER-465

    • Limit access based on project role, group membership, customer's language, time zone and SLA Calendar

    Issue View Enhancer

    • show assignee JSDSERVER-328
    • show issue's position in the queue based on provided JQL
    • show current customer and assignee's time zone
    • show created, updated and resolved date
    • show subtasks
    • show url links

    Jira Service Desk project overview

    • easy estimate size of JSD project
    • export JSD project configuration to PDF for audits purpose

    Admin utils

    Announcements JSDSERVER-219

    • Inform customers about current status of incidents
    • show announcements based on date or issue's status

    Feel free to contact us at or Calendly

    Reviews for cloud

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    Reviews for server

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    by Kral Kovac on 2020-02-06
    I like the ability to log work by collaborators. This is very useful at my company. Can I disable this feature for one project?
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    Thank you Kral! Currently this option is available globally, but I put your request into backlog and we'll add this option as soon as posibble :)

    by Nicolas Silva on 2020-01-29
    Extremely useful extension to Jira ServiceDesk. Ability to change SLA metrics name and build add of holidays - those two are top feature for me (we have over 15 projects and more then 34 calendars) Looks like real competition to Deviniti’s Extension. Good work guys!
    1 out of 1 found this review helpful
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    Thank you Nicolas! We are glad you new features in our app!

    by Jiri Kanicky on 2020-01-09
    Not working. Documentation shocking.
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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$200100 users$300250 users$500500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Appsvio provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 2.6.3 Jira Server 8.0.0 - 8.8.0 Released 2020-03-23


    Bugfix release


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Enhancer for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Enhancer for Jira Service Desk. You're prompted to log into MyAtlassian. Enhancer for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Enhancer for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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