Goals, Projects and Programs for Jira

We loved the concept of this plugin, however during our trial (currently in the trial) we have had a few issues with it and have reached out for support via email, via Digital Toucan's Jira Service Desk, and via the chat/intercom in the add-in itself, and have had absolutely no response. Sadly, this is one of the only add-ins which allows for more control over sprint goals, but it seems to be totally unsupported. We may be ending our trial and going back to tracking these offline in excel. For anyone interested in the cliffsnotes of the issues we're having: -There seems to be a limit of how many issues in a sprint are displayed in the add-in when assigning issues to a goal -We need to be able to visually and easily see which goals have NOT already been assigned to a goal (work down the list) so we can make sure that all sprint work is assigned to a goal, and this is not possible. -We want the tawk.to/intercom removed from the plugin screens for end users. Our end users should not reach out directly for support, but should instead do this through our service desk (given, it's not that they'd likely receive support anyway) -We need sub-tasks to be hidden when assigning issues to a sprint goal, but still be accounted for in terms of completed work toward a goal. It should be assumed that sub-tasks are associated with the same goal as the parent.

The gadget is great for individual sprints, but not good enough if I want to see a dashboard of all sprints with their goals and story points per goal per sprint.

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  Appfire

  Hi Madhu Sivasubramanian,

  Thank you for using GoalFocus, the product is still in early phases of development and we would love to hear your feedback about existing or missing functionality. Could you please send me an email (arek@digitaltoucan.com) and describe what functionality are you missing? This way we can improve GoalFocus to suit your needs.

  Best Regards

  Arkadiusz Głowacki

Hello, Is there a way to link sprint goals to project goals and to be able to report at project goals inline with aprint goals? Also, is there a way we can extend the coulmn width of Goal Column on Project Goals ? Goals with longer description get cut off. Fianlly, can we also add a feature to export these dashboards in a excel or pdf ? Thanks Parul

We really like this app and the customer service is great.

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  Appfire

  Hi Lindsey,

  Thank you for taking the time to leave a review! We're glad that you're having a great time with our app and support team.

  All the best,

  Iván García, Product Marketing Manager