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Customers have installed this app in at least 91 active instances.
    by catworkx GmbHTop Vendor
    catworkx GmbH is a Top Vendor. Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Server 7.2.0 - 7.12.3
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    catworkx GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Pick and link issues based on predefined JQL and link type including the copy of field values and various display options

    Pick and link issues based on predefined JQL and link type including the copy of field values and various display options

    Pick and link issues based on predefined JQL and link type including the copy of field values and various display options

    Select Single or Multiple Issues Based on JQL

    Link or Store Issues with Field Value Transfer

    Available for Jira Service Desk (Customer Portal)

    Select issues from an auto-complete drop-down menu with items representing issues based on a JQL query. Displayed can be any issue field. Previous creation of selected issue in context of selection dialog possible.

    Selected issue(s) can be stored as field value or only be linked with a predefined link type. Copy fields from selected issue and display the result of a selection in a configurable table view with a sum-up of column.

    The catworkx Issue Picker custom field is ready to be displayed on the customer portal of a Jira Service Desk. So new service requests can be linked to already existing issues, e.g. assets, automatically.

    More details

    catworkx Issue Picker for Jira provides only one custom field type with various configuration options for picking issue and displaying the result. These options concern:

    • Picking issues from a single or multiple select list represented as a drop-down menu with auto-completion
    • JSD Customer portal ready
    • Configurable select list based on dynamic JQL with field variables and configurable display attribute (could be any issue field)
    • Optionally store selected issue as field value or link them only using a configurable link type (no inward / outward confusion anymore!!)
    • Optionally 1:1 copy of field values from selected to target issue (no field mapping supported currently)
    • Display the selected issue(s) with or without the issue key
    • Display the selected issues in list and collapsable table view mode
    • Configurable columns in table view with sum-up over specified number field columns

    Reviews for cloud

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    Reviews for server

    (5)
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    by Mike Hayes on 2018-06-18
    Amazing add-on, can't do business without it. The developers actively make updates and bug fixes.
    Was this review helpful?YesNo
    by Colincy on 2018-04-17
    Good plugin! But why this plugin doesn't support jira 7.0
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    catworkx GmbH

    We require a 7.2 Jira because 7.0 is no longer supported by Atlassian and because the Service Desk integration requires a Jira 7.2.

    It's probably best for you to upgrade to a newer version. If you don't need Service Desk integration, you can also try installing the Issue Picker OBR file in your 7.0 Jira (download the file and upload in your UPM). It's unsupported, but some features might still work in 7.0.

    by Dieter on 2018-04-11
    Great plugin! Would love to see this in a JIRA cloud as well ... do you think it is possible?
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    catworkx GmbH

    Hi Dieter,

    thanks for your feedback. Really appreciated. Possible yes but currently we have no plans to do this.

    Wolfgang

    by Tanya Botta on 2018-02-01
    I am using this plugin to be able to provide a field for linked issues on a Jira Service Desk portal form. It works great! It even spurred me to write a blog post on the solution. http://atlassian.bottafamily.com/2018/01/workaround-jira-service-desk-portal.html
    1 out of 1 found this review helpful
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    catworkx GmbH

    Hi Tanya, many thanks for the nice product review and the great blog article!

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$13050 users$240100 users$440250 users$880500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    catworkx GmbH is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 7.2.6.12 Jira Server 7.2.0 - 7.12.3 Released 2018-07-13

    Summary

    Bugfix for issue picking in Service Desk

    Details

    • Bugfix: No selectable issues were shown in the Service Desk portal since version 7.2.6.11

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Issue Picker for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Picker for Jira. You're prompted to log into MyAtlassian. Issue Picker for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue Picker for Jira versions compatible with your instance, you can look through our version history page.

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