ServiceNow 2-Way Integration for Jira (ServiceNow Connector)

by Unito

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Key highlights of the appEnterprise two-way integration between ServiceNow and Jira. Connect ITSM and engineering without custom code

True two-way sync between ServiceNow and Jira

When an incident is logged in ServiceNow, the linked Jira work item is created instantly with the right priority, assignee and full description. Engineering's fix flows back to ServiceNow automatically.

Sync requests with their full task hierarchy

Connect a ServiceNow Service Request to Jira along with all its child tasks. Engineering breaks work down without losing the link to the originating request. Custom tables, custom fields, and statuses flow both ways.

Enterprise scale, security and control

SOC 2 Type 2 certified, GDPR and CCPA compliant. SSO, end-to-end encryption, granular access controls and centralized audit. Unito stores no customer data. Trusted by HP, EY, Logitech and Boston Scientific.

More details

Unito is the enterprise two-way integration platform trusted by Fortune 500 teams to connect ServiceNow and Jira.

Sync incidents, problems, changes, requests and custom tables to Jira work items. Your custom tables, custom columns and choice values are discovered from your own instance rather than configured by hand. Comments, work notes, attachments, assignees and statuses update in real time, both ways. No scripting, no MID server to operate, no custom code to maintain.

SOC 2 Type 2 certified, GDPR and CCPA compliant. SSO, encryption in transit and at rest, granular access controls and centralized audit. Unito stores no customer data.

Supports Jira Cloud, Jira Data Center and Jira Service Management.

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Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 3.6•for Bitbucket Cloud, Confluence Cloud, Jira Cloud, Jira Cloud 6.4 - 10.7.2, Jira Cloud 6.4 - 10.7.2

Release date: Jul 30th 2025
Summary: Updated marketplace listing
Payment model: Paid via Vendor
License type: Commercial