Luciq: Bug & Crash Reporting

The plugin lacks the option to enable it only for specific projects or issue types, which creates unnecessary clutter for teams that do not use Instabug. We have received negative feedback from colleagues due to this limitation. A configuration option to restrict the plugin’s visibility per project or issue type would greatly improve usability. We hope the development team can prioritize this improvement. Looking forward to updates!

What I would have liked for this plugin, is for it to work with Jira's advanced form fields, but my expectation was that it would likely only work with basic Jira fields. This is all in well except in some situations there are bugs, especially when dealing with numbers, which I would think are on par or less complex than strings in a lot of respects. This being said, syncing with most custom fields seem to work, the downside being it adds an element of human error to Jira by not being compatible with Jira's non-editable advanced field(s). Most of the fields sync once at the time of creation in Jira, while only a few have two way continuous syncing (status and comments). Fields like priority even though they have the same number of values in both Jira and Instabug cannot be synced or custom mapped to set up equivalent values. That being said, from a workflow standpoint, there is still benefit in setting up this widget. It's not at a point of seamless integration, and developers will likely still need to look at Instabug. Some of the previous comments about this integration flat out not working is untrue, and they likely did something wrong setting it up. Sure it's not the most straight forward to set up, but it still works. EDIT # Statically Configured Fields # Working: Details / Description, Attachments, Labels, Status Category (kind of) # Instabug's Jira Integration custom Map # Working: OS, Device, App Version Not Working: Screen Size, Duration, Session Duration, Email, Locale, Location, Occurrences Count, Affected Users Count, Email, Locale, Location, Debug Log, Current View, Density, Console Log Unknown Most likely because my Instabug subscription does not have access to this data. User Data, User Steps, Session Duration, Occurrences Count, Affected Users Count, Report Type Instabug Support - 2019-02-28 "...we are planning to fix these issues and they are currently added to our Backlog, however, we cannot promise an exact date or ETA..."

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  Luciq

  Hey Joshua,

  We really appreciate your detailed feedback! We are always working on improving our Jira add-on, your feedback is definitely of great help. We'd love to discuss your ideas further and understand your use case more. Would you mind contacting us through contactus@instabug.com?

  Looking forward to hearing back from you.

  Thank you!

Excellent customer service. The team in general responds quickly to any questions I may have. There have been times when Nadine is online helping me when it's really late in her timezone. Really appreciate her and the rest of the team's help. They are receptive to product improvement suggestions. Overall very happy with the product and the integration will jira helps keep the data consistent automatically.

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  Luciq

  Hey William,

  It is always our pleasure to work and collaborate with you! And thank you so much for always feeding Instabug with your honest and useful product feedback.

Great Product, and seamless integration. I have had a couple of weird edge cases, and the support team is always super responsive and helpful. Highly recommend using Instabug in any app.

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  Luciq

  Hey Tanner,

  Our support team is always here for you! Thank you so much for your kind words.