537
Customers have installed this app in at least 537 active instances.
    by Instabugfor Jira Cloud
    Supported
    Instabug supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Your users and testers can easily report bugs from your mobile app to Jira

    Your users and testers can easily report bugs from your mobile app to Jira

    Your users and testers can easily report bugs from your mobile app to Jira

    Contextual Reporting and Feedback Channels

    Receive User Feedback Inside Your Jira Project

    Fix Bugs Faster with Insightful Reports

    Instabug allows your mobile users and beta testers to report bugs and send feedback about your mobile app directly from your app. No email, Twitter or untrackable issues left on app stores.

    Integrating Instabug with Jira will enable you to receive bug reports right inside your Jira project, and assign different issues to the right team members without disrupting their existing workflow.

    Instabug saves your team time by sending detailed bug reports capturing the device details, screenshots, user steps, and network logs to help you understand exactly what went wrong and fix issues faster.

    More details

    Instabug empowers mobile teams to release with confidence through comprehensive bug and crash reports, in-app surveys, and real-time user feedback. Connect Jira with Instabug to:

    • Provide your users and testers with an easy way to share their feedback and report any bugs they find in your app.
    • Save your engineer’s time with detailed bug and crash reports that contain all the needed details to reproduce and fix bugs faster.
    • Instabug captures the states of the app and the device right before the bug occurs, network logs, repro steps, and condole logs.
    • You can set rules to receive all the reports coming from your mobile app right inside a Jira. Or, you can select to forward specific reports with one click.
    • While setting up your integration, you can select the project, issue type, assignee, and the value of any of your custom fields.
    • Last, you can keep Instabug and Jira in sync. Once you change the status or add a comment on Jira, the changes get reflected in your Instabug dashboard.

    Reviews for cloud

    (49)
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    by Joshua Balsillie on 2020-02-06
    What I would have liked for this plugin, is for it to work with Jira's advanced form fields, but my expectation was that it would likely only work with basic Jira fields. This is all in well except in some situations there are bugs, especially when dealing with numbers, which I would think are on par or less complex than strings in a lot of respects. This being said, syncing with most custom fields seem to work, the downside being it adds an element of human error to Jira by not being compatible with Jira's non-editable advanced field(s). Most of the fields sync once at the time of creation in Jira, while only a few have two way continuous syncing (status and comments). Fields like priority even though they have the same number of values in both Jira and Instabug cannot be synced or custom mapped to set up equivalent values. That being said, from a workflow standpoint, there is still benefit in setting up this widget. It's not at a point of seamless integration, and developers will likely still need to look at Instabug. Some of the previous comments about this integration flat out not working is untrue, and they likely did something wrong setting it up. Sure it's not the most straight forward to set up, but it still works. EDIT # Statically Configured Fields # Working: Details / Description, Attachments, Labels, Status Category (kind of) # Instabug's Jira Integration custom Map # Working: OS, Device, App Version Not Working: Screen Size, Duration, Session Duration, Email, Locale, Location, Occurrences Count, Affected Users Count, Email, Locale, Location, Debug Log, Current View, Density, Console Log Unknown Most likely because my Instabug subscription does not have access to this data. User Data, User Steps, Session Duration, Occurrences Count, Affected Users Count, Report Type Instabug Support - 2019-02-28 "...we are planning to fix these issues and they are currently added to our Backlog, however, we cannot promise an exact date or ETA..."
    Was this review helpful?YesNo
    Instabug

    Hey Joshua,

    We really appreciate your detailed feedback! We are always working on improving our Jira add-on, your feedback is definitely of great help. We'd love to discuss your ideas further and understand your use case more. Would you mind contacting us through contactus@instabug.com?

    Looking forward to hearing back from you.

    Thank you!

    by Will Lu on 2019-10-10
    Excellent customer service. The team in general responds quickly to any questions I may have. There have been times when Nadine is online helping me when it's really late in her timezone. Really appreciate her and the rest of the team's help. They are receptive to product improvement suggestions. Overall very happy with the product and the integration will jira helps keep the data consistent automatically.
    Was this review helpful?YesNo
    Instabug

    Hey William,

    It is always our pleasure to work and collaborate with you! And thank you so much for always feeding Instabug with your honest and useful product feedback.

    by Tanner Wilson on 2019-10-02
    Great Product, and seamless integration. I have had a couple of weird edge cases, and the support team is always super responsive and helpful. Highly recommend using Instabug in any app.
    Was this review helpful?YesNo
    Instabug

    Hey Tanner,

    Our support team is always here for you! Thank you so much for your kind words.

    by Emre Ergin on 2019-09-23
    The set up was seamless - took less than 5min. It works well both ways, and there are many opportunities to bring efficiency to whole chain from developer to user (i.e once a Instabug-reported bug is closed in JIRA, set up a rule in Instabug to send a canned response to reporting user). Only thing that would be approved is successfully reviewing screen recordings in Jira, it does not seem to be working consistently. I just wish I would have started using this earlier.
    Was this review helpful?YesNo
    Instabug

    Hey Emre,

    Glad to hear you're having such a positive experience using Instabug! And your feedback about the video recording is totally noted, we look into it more.

    Thank you!

    by Stephen Dubsky on 2019-09-23
    We were initially dubious on the value of instabug for the cost, but after just a week the whole team is super happy with it! Bugs are so much easier to report and fix and the in-app surveys and notifications will add huge value to us as we develop our offering. Integrations are invaluable for our workflow that involves both Dev team (on JIRA) and customer service (on Asana). Awesome product for us!
    Was this review helpful?YesNo
    Instabug

    Hey Stephen,

    We're so glad to know that Instabug is meeting your expectations! Whenever you have any suggestions or you need any help don't hesitate to reach out to us. We'd love to help.

    Thank you!

    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Instabug provides support for this app.

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    Versions

    Jira Cloud Released 2019-06-20

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Instabug for Jira: Bug Reporting.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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