Customers have installed this app in at least 16 active instances.
    by DragonSoftfor Jira Server 7.0.0 - 8.5.4
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    DragonSoft supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Clarity of display in organizational structures and sophisticated customization for business levels

    Clarity of display in organizational structures and sophisticated customization for business levels

    Clarity of display in organizational structures and sophisticated customization for business levels

    Organizational Structure Synchronization

    Select issue assignee from organization tree

    Advanced customized reports

    Supports importing csv file or synchronizing the user, department, and company information of open LDAP to the organizational structure, and automatically generates a hierarchical organization tree.

    Users can select issue assignee from organization structure tree.

    Custom reports can be created to track, log and display company, individual departments and branch progress.

    More details

    Our app expands on user structure by implementing a Hierarchy consisting of company, branch and department.

    Provides CSV file import, LDAP synchronization, and RestAPI interface function module to facilitate maintenance of the organizational structure and team tree.

    With one association, the individuals in the organizational structure and Jira users can see direct superiors, departments, and company details of all individuals of the issue details page.

    Jira system issues can be filtered by JQL according to the organizational structure (department, company, and branch).

    Add-on's custom reports allow for easy tracking of progress throughout company, departments, and branches.

    Supports flexible system permissions, providing visible menu and function configuration for jira roles, project roles, and administrative roles.

    Reviews for cloud

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    Reviews for server

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    by attlaa on 2019-07-30
    Great app, but it seems that it causes the workflow slow while transition since related assignee info needs to be updated. Is there any advice for this?
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    by ruoyu hu on 2019-05-29
    This is a good plug-in, especially suitable for the project which more personnel involved in, so that even if I do not know this person, I can determine which department he is in our company by project details. In addition, the reporting function included is also great for department leader to use, all information is clear.
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    by Jeffery Yuan on 2019-01-30
    If you have any questions or good suggestions, please do not hesitate to tell us by mail ( please send to: atlassian@shdsd.com)
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$40050 users$800100 users$1,600250 users$3,200500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    DragonSoft provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 3.1.2 Jira Server 7.0.0 - 8.5.4 Released 2019-10-21


    Feature Improvements, compatibility with Jira 8.4.x.


    • Compatibility with Jira 8.4.x.
    • Improved the function of importing and exporting data from CSV.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Users in Organization Structure via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Users in Organization Structure. You're prompted to log into MyAtlassian. Users in Organization Structure begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Users in Organization Structure versions compatible with your instance, you can look through our version history page.

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