54
Customers have installed this app in at least 54 active instances.
54
Customers have installed this app in at least 54 active instances.
    by Candylio Software Pte. Ltd.for Jira Server 8.0.0 - 8.4.1, Jira Data Center 8.0.0 - 8.4.1 and more versions
    Versions available for Jira Server 6.4 - 7.13.8
    Jira Data Center 7.3.0 - 7.13.8
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Candylio Software Pte. Ltd. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Candylio Software Pte. Ltd. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    "Your most unhappy customers are your greatest source of learning" - Bill Gates

    "Your most unhappy customers are your greatest source of learning" - Bill Gates

    "Your most unhappy customers are your greatest source of learning" - Bill Gates

    Analyzing and acting on customer feedback

    Boost Customer Satisfaction

    Customize the survey for your company with ease

    Dashboard and Feedback screens are designed to help you easily follow customer satisfaction trends and identify potential customer experience issues all the way to the ticket level reviewing the full story.

    Send a Net Promoter Score® survey to your clients or internal customers.

    They don’t need to login to participate.

    Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!

    Send personalized customer satisfaction surveys to easily gather the most useful and valuable customer feedback.

    Control when the surveys are sent with Jira workflow events.

    Slack integration!

    Analyzing and acting on customer feedback

    Boost Customer Satisfaction

    Customize the survey for your company with ease

    Dashboard and Feedback screens are designed to help you easily follow customer satisfaction trends and identify potential customer experience issues all the way to the ticket level reviewing the full story.

    Send a Net Promoter Score® survey to your clients or internal customers.

    They don’t need to login to participate.

    Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!

    Send personalized customer satisfaction surveys to easily gather the most useful and valuable customer feedback.

    Control when the surveys are sent with Jira workflow events.

    Slack integration!

    More details

    • Real-time insights into your project.
      • Candylio reports are so simple that anyone can understand them.
      • Satisfaction reports can be drilled down to the ticket level.
    • Know what your reporters really think.
      • Your employees don’t need to remember “another” password to participate
      • Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
    • A product that performs for every team.
      • Customize the email content and branding to improve engagement.
      • Control when the surveys are sent with Jira workflow events.
      • Reduce number of emails sent with powerful JQL filters.

    More details

    • Real-time insights into your project.
      • Candylio reports are so simple that anyone can understand them.
      • Satisfaction reports can be drilled down to the ticket level.
    • Know what your reporters really think.
      • Your employees don’t need to remember “another” password to participate
      • Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
    • A product that performs for every team.
      • Customize the email content and branding to improve engagement.
      • Control when the surveys are sent with Jira workflow events.
      • Reduce number of emails sent with powerful JQL filters.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$4025 users$10050 users$200100 users$400250 users$1,000500 & upAdditional pricing details
    50 users$50/year100 users$500/year250 users$1,250/year500 users$1,575/year750 users$2,000/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Candylio Software Pte. Ltd. provides support for this app.

    Candylio Software Pte. Ltd. provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.6.1-jira8 Jira Server 8.0.0 - 8.4.1 Released 2019-09-19

    Summary

    Data Center compatibility and minor bug fixes

    Details

    Data Center compatibility and minor bug fixes

    Versions

    Version 1.6.1-jira8 Jira Data Center 8.0.0 - 8.4.1 Released 2019-09-19

    Summary

    Data Center compatibility and minor bug fixes

    Details

    Data Center compatibility and minor bug fixes

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate NPS Survey for Jira and Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for NPS Survey for Jira and Service Desk. You're prompted to log into MyAtlassian. NPS Survey for Jira and Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older NPS Survey for Jira and Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate NPS Survey for Jira and Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for NPS Survey for Jira and Service Desk. You're prompted to log into MyAtlassian. NPS Survey for Jira and Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older NPS Survey for Jira and Service Desk versions compatible with your instance, you can look through our version history page.

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