Customers have installed this app in at least 98 active instances.
    by Forty8Fifty Labsfor Jira Server 7.2.0 - 7.10.1
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Forty8Fifty Labs supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Advanced Email Decisioning, Routing, and Automation for Jira and Jira Service Desk

    Advanced Email Decisioning, Routing, and Automation for Jira and Jira Service Desk

    Automatically Monitor, Analyze and Act

    Customizable Logic & Scoring Engine

    One Email, Multiple Tickets

    SmartHandler for Mail allows Jira and Jira Service Desk users to automatically monitor, analyze and act on email (or email-based form) content.

    SmartHandler for Mail leverages a powerful, dynamic logic & scoring engine to execute actions based upon specific email content... without the default limitations imposed by other handlers.

    A single email can trigger multiple create/update actions across multiple projects.

    More details

    Find out how Domino's improved DevOps performance and Security using SmartHandler for Mail

    • THE PROBLEM? Organizations spend too much time and resource manually creating and managing multiple issues/tickets from information contained in inbound email or forms.
    • THE SOLUTION: Automated issue/ticket creation & updates based on email content – SmartHandler for Mail from Forty8Fifty Labs.
    • Automatically Monitor, Analyze and Act - SmartHandler for Mail allows Jira and Jira Service Desk users to automatically monitor, analyze and act on email or form content.
    • One Email, Multiple Tickets - SmartHandler for Mail supports advanced, complex issue/ticket creation and update scenarios.  A single email can trigger multiple actions across multiple projects.
    • SmartHandler for Mail - The most flexible, powerful way to make email actionable inside Jira and Jira Service Desk.

    Reviews for cloud

    (3)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    Sign in to write a review
    by Matt Wilks on 2017-09-15
    Very nice UI, Deep Functionality. I like that you can keep it simple, or get as complex as you'd like.
    4 out of 4 found this review helpful
    Was this review helpful?YesNo
    Forty8Fifty Labs

    Thank you for the response! If you have any questions on how to get more out of the application, don't hesitate to ask!


    10 users$1025 users$39650 users$726100 users$1320250 users$2640500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Forty8Fifty Labs provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 1.0.24 Jira Server 7.2.0 - 7.10.1 Released 2018-03-14


    Compatibility Updates, New Features, Enhancements, and Bug Fixes


    Release Highlights


    • Jira 7.8.0 compatibility
    • Jira 7.9.0 compatibility
    • Jira 7.10.0 compatibility

    New Feature:

    • FDT-591: Allow anonymous users/emails to be reporter


    • FDT-564: UI performance improvements and optimizing backend functionalities
    • FDT-505: Add more detail in activity log entry
    • FDT-607: Handling more custom field types, when updating ticket

    Bug Fixes:

    • FDT-606: deleting empty regex template issue for regex data point
    • FDT-607: Fixed issue with archiving emails after evaluating the email and found issue for creating the ticket
    • FDT-608: Fixed issue with handling illegal regex tokens and sending error email


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate SmartHandler - Email logic for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SmartHandler - Email logic for Jira. You're prompted to log into MyAtlassian. SmartHandler - Email logic for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older SmartHandler - Email logic for Jira versions compatible with your instance, you can look through our version history page.

    Similar apps