144
Customers have installed this app in at least 144 active instances.
144
Customers have installed this app in at least 144 active instances.
    by Forty8Fifty Labsfor Jira Server 8.0.0 - 8.5.1, Jira Data Center 8.0.0 - 8.5.1 and more versions
    Versions available for Jira Server 7.2.0 - 7.13.11
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Forty8Fifty Labs supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Forty8Fifty Labs supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Advanced Email Decisioning, Routing, and Automation for Jira and Jira Service Desk

    Advanced Email Decisioning, Routing, and Automation for Jira and Jira Service Desk

    Advanced Email Decisioning, Routing, and Automation for Jira and Jira Service Desk

    Automatically Monitor, Analyze and Act

    Customizable Logic & Scoring Engine

    One Email, Multiple Tickets

    SmartHandler for Mail allows Jira and Jira Service Desk users to automatically monitor, analyze and act on email (or email-based form) content.

    SmartHandler for Mail leverages a powerful, dynamic logic & scoring engine to execute actions based upon specific email content... without the default limitations imposed by other handlers.

    A single email can trigger multiple create/update actions across multiple projects.

    Automatically Monitor, Analyze and Act

    Customizable Logic & Scoring Engine

    One Email, Multiple Tickets

    SmartHandler for Mail allows Jira and Jira Service Desk users to automatically monitor, analyze and act on email (or email-based form) content.

    SmartHandler for Mail leverages a powerful, dynamic logic & scoring engine to execute actions based upon specific email content... without the default limitations imposed by other handlers.

    A single email can trigger multiple create/update actions across multiple projects.

    More details

    Find out how Domino's improved DevOps performance and Security using SmartHandler for Mail

    • THE PROBLEM? Organizations spend too much time and resource manually creating and managing multiple issues/tickets from information contained in inbound email or forms.
    • THE SOLUTION: Automated issue/ticket creation & updates based on email content – SmartHandler for Mail from Forty8Fifty Labs.
    • Automatically Monitor, Analyze and Act - SmartHandler for Mail allows Jira and Jira Service Desk users to automatically monitor, analyze and act on email or form content.
    • One Email, Multiple Tickets - SmartHandler for Mail supports advanced, complex issue/ticket creation and update scenarios.  A single email can trigger multiple actions across multiple projects.
    • SmartHandler for Mail - The most flexible, powerful way to make email actionable inside Jira and Jira Service Desk.

    More details

    Find out how Domino's improved DevOps performance and Security using SmartHandler for Mail

    • THE PROBLEM? Organizations spend too much time and resource manually creating and managing multiple issues/tickets from information contained in inbound email or forms.
    • THE SOLUTION: Automated issue/ticket creation & updates based on email content – SmartHandler for Mail from Forty8Fifty Labs.
    • Automatically Monitor, Analyze and Act - SmartHandler for Mail allows Jira and Jira Service Desk users to automatically monitor, analyze and act on email or form content.
    • One Email, Multiple Tickets - SmartHandler for Mail supports advanced, complex issue/ticket creation and update scenarios.  A single email can trigger multiple actions across multiple projects.
    • SmartHandler for Mail - The most flexible, powerful way to make email actionable inside Jira and Jira Service Desk.

    Reviews for cloud

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    Reviews for server

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    by Matt Wilks on 2017-09-15
    Very nice UI, Deep Functionality. I like that you can keep it simple, or get as complex as you'd like.
    6 out of 6 found this review helpful
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    Thank you for the response! If you have any questions on how to get more out of the application, don't hesitate to ask!

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$39650 users$726100 users$1,320250 users$2,640500 & upAdditional pricing details
    50 users$800/year100 users$1,400/year250 users$2,900/year500 users$4,100/year750 users$4,600/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Forty8Fifty Labs provides support for this app.

    Forty8Fifty Labs provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.0.33 Jira Server 8.0.0 - 8.5.1 Released 2019-11-11

    Summary

    Data Center Compatibility is LIVE!

    Details

    • Data Center Compatibility!
    • Added support for logging work to Time Spent field
    • Added support for Request Participants field
    • Added support for Fix Version/s field
    • Added support for Customer Request Type field
    • Adding Watchers to ticket by email address
    • Bug fix getting emails from POP mail servers
    • Performance improvements
    • And MORE!!!!!

    Versions

    Version 1.0.33 Jira Data Center 8.0.0 - 8.5.1 Released 2019-11-08

    Summary

    Added support for new fields and bug fixes

    Details

    • Added support for logging time to Time Spent field
    • Added support for Request Participants field
    • Added support for Customer Request Type field
    • Added support for Fix Version/s field
    • Adding Watchers to a ticket by email
    • Fixed bug getting emails from POP mail servers
    • Other performance improvements and cool things

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate SmartHandler - Email logic for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SmartHandler - Email logic for Jira. You're prompted to log into MyAtlassian. SmartHandler - Email logic for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older SmartHandler - Email logic for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate SmartHandler - Email logic for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SmartHandler - Email logic for Jira. You're prompted to log into MyAtlassian. SmartHandler - Email logic for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older SmartHandler - Email logic for Jira versions compatible with your instance, you can look through our version history page.

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