0
Preinstalled
This app comes preinstalled in Fisheye/Crucible instances.

    Troubleshooting and Support - FeCru

    by Atlassianfor Fisheye/Crucible 4.5.0 - 4.8.6
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Supported
    Atlassian supports this app.

    Get support

    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Get it nowFree app

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    Scan your logs with Log analyzer

    Schedule your Log analyzer

    Easily create a support request

    In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

    Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.

    Create an Atlassian Support Request, complete with attached log and configurations files, without leaving the application

    More details

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    In a single click the Log analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log analyzer, you can find solutions to problems in seconds.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem

    Reviews for cloud

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for Data Center

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.32.3 • Fisheye/Crucible 4.5.0 - 4.8.6 • Released 2021-03-23

    Summary

    Bug fixes, thread diagnostics off by default

    Details

    • This release disables the Thready plugin. If you have been using it you will need to go to the Troubleshooting tools page and enable Thread Diagnostics.
    • If you've already upgraded to 1.32.x then your Thread Diagnostics settings won't be changed.

    Installation

    1. Log into your Fisheye/Crucible instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - FeCru via search. Results include app versions compatible with your Fisheye/Crucible instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - FeCru versions compatible with your instance, you can look through our version history page.