OVERALL RATINGS
INSTALLS
Preinstalled
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appThe Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Scan your logs with Log analyzer
In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles.
Schedule your Log analyzer
Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.
Create a support zip
Create a support zip that contains logs from your instance as well as diagnostic and configuration information.
More details
The Troubleshooting and Support Tools app helps you identify and fix issues, and contact Atlassian support when you need help.
In a single click, the Log analyzer scanner will match error messages and problem descriptions from your logs with bug reports and knowledge base articles. With the power of Log analyzer, you can find solutions to problems in seconds.
When you need our help, you can quickly create an Atlassian support ticket with attached logs and configuration files, so we can help you solve the problem.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is applicable to the use of this app.
Atlassian privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.