The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Scan your logs with Log analyzer
Schedule your Log analyzer
Easily create a support request
In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles
Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.
Create an Atlassian Support Request, complete with attached log and configurations files, without leaving the application
More details
The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
In a single click the Log analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log analyzer, you can find solutions to problems in seconds.
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem
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Versions
Version 1.30.1 • Fisheye/Crucible 4.5.0 - 4.8.5 • Released 2020-12-04
Summary
Bugfix release
Details
- Fix for snoozed health checks
- Resolved security vulnerability for XStream
- Customisation of DC support zip naming
Installation
- Log into your Fisheye/Crucible instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Troubleshooting and Support - FeCru via search. Results include app versions compatible with your Fisheye/Crucible instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Troubleshooting and Support - FeCru versions compatible with your instance, you can look through our version history page.