The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Check the Health of your Instance
Scan your logs with Log Analyzer
Easily create a support request
Identify problems with your Bamboo instance and quickly solve them by following the advice in knowledge base articles.
In a single-click, Log Analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles
Create an Atlassian Support Request, complete with attached log and configurations files, without leaving the application
More details
The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Bamboo Instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem.
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Versions
Version 1.28.1 • Bamboo Server 6.7.0 - 7.1.3 • Released 2020-10-14
Summary
Tomcat access logs now appear in the support zip.
Details
Tomcat access logs now appear in the support zip.
Installation
- Log into your Bamboo instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Troubleshooting and Support - Bamboo via search. Results include app versions compatible with your Bamboo instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Troubleshooting and Support - Bamboo versions compatible with your instance, you can look through our version history page.