Confluence Data Center 6.5.0 - 6.10.3
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Check the health of your instance
Create a support zip
Plan your upgrade
Identify problems with your Confluence instance and quickly solve them by following the advice in knowledge base articles.
Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Data Center.
Plan your next upgrade with a tailored upgrade plan recommended for your instance.
Check the health of your instance
Create a support zip
Plan your upgrade
Identify problems with your Confluence instance and quickly solve them by following the advice in knowledge base articles.
Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Data Center.
Plan your next upgrade with a tailored upgrade plan recommended for your instance.
More details
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Confluence instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips for Server and Data Center with ease so that you can troubleshoot issues.
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.
More details
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Confluence instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips for Server and Data Center with ease so that you can troubleshoot issues.
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.
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Cloud Pricing
Server Pricing
Data Center Pricing
Atlassian provides support for this app.
Atlassian provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.32.3 • Confluence Server 6.11.0 - 7.12.0 • Released 2021-03-10
Summary
Bug fixes, thread diagnostics off by default
Details
- This release fixes a bug which meant that the troubleshooting plugin might need to be restarted manually if the Thready plugin was enabled.
- This release disables the Thready plugin. If you have been using it you will need to go to the Troubleshooting tools page and enable Thread Diagnostics.
- If you've already upgrade to 1.32.x then your Thread Diagnostics settings won't be changed.
Versions
Version 1.32.3 • Confluence Data Center 6.11.0 - 7.12.0 • Released 2021-03-10
Summary
Bug fixes, thread diagnostics off by default
Details
- This release fixes a bug which meant that the troubleshooting plugin might need to be restarted manually if the Thready plugin was enabled.
- This release disables the Thready plugin. If you have been using it you will need to go to the Troubleshooting tools page and enable Thread Diagnostics.
- If you've already upgrade to 1.32.x then your Thread Diagnostics settings won't be changed.
Installation
- Log into your Confluence instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Troubleshooting and Support - Confluence via search. Results include app versions compatible with your Confluence instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Troubleshooting and Support - Confluence versions compatible with your instance, you can look through our version history page.
- Log into your Confluence instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Troubleshooting and Support - Confluence via search. Results include app versions compatible with your Confluence instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Troubleshooting and Support - Confluence versions compatible with your instance, you can look through our version history page.