65,333
Customers have installed this app in at least 65,333 active instances.
65,333
Customers have installed this app in at least 65,333 active instances.
    by Atlassianfor Confluence Server 6.5.0 - 7.2.1, Confluence Data Center 6.5.0 - 7.2.1 and more versions
    Versions available for Confluence Server 6.4.1 - 6.4.3
    Supported
    Atlassian supports this app.

    Get support

    Supported
    Atlassian supports this app.

    Get support

    Get it nowFree app

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    Check the health of your instance

    Create a support zip

    Plan your upgrade

    Identify problems with your Confluence instance and quickly solve them by following the advice in knowledge base articles.

    Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Data Center.

    Plan your next upgrade with a tailored upgrade plan recommended for your instance.

    Check the health of your instance

    Create a support zip

    Plan your upgrade

    Identify problems with your Confluence instance and quickly solve them by following the advice in knowledge base articles.

    Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Data Center.

    Plan your next upgrade with a tailored upgrade plan recommended for your instance.

    More details

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your Confluence instance and links you through to documentation to quickly and easily fix them.

    In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.

    You'll be able to create support zips for Server and Data Center with ease so that you can troubleshoot issues.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.

    More details

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your Confluence instance and links you through to documentation to quickly and easily fix them.

    In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.

    You'll be able to create support zips for Server and Data Center with ease so that you can troubleshoot issues.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.

    Reviews for cloud

    (12)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    (12)
    Sign in to write a review
    by Moritz Abraham on 2019-11-18
    Complains about JVM code cache memory after default install but the only suggested solution doesn't fix it and gives no additional hints, what is being measured.
    Was this review helpful?YesNo
    by T. Mike Curry on 2018-05-02
    Haven't needed it yet, but glad I have it!
    Was this review helpful?YesNo
    by Gonchik Tsymzhitov on 2017-12-25
    It is so good add-on for administrators. It will be nice if you set compability with Confluence 6.6.0. Thanks. Cheers, Gonchik Tsymzhitov
    Was this review helpful?YesNo
    Best toaster ever
    Was this review helpful?YesNo

    Reviews for Data Center

    (12)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Atlassian provides support for this app.

    Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.23.2 Confluence Server 6.5.0 - 7.2.1 Released 2020-01-24

    Summary

    Bugfix release

    Details

    • Fixed a bug in that was causing the MySQL health checks to always fail in Confluence

    Versions

    Version 1.23.2 Confluence Data Center 6.5.0 - 7.2.1 Released 2020-01-24

    Summary

    Bugfix release

    Details

    • Fixed a bug in that was causing the MySQL health checks to always fail in Confluence

    Installation

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - Confluence via search. Results include app versions compatible with your Confluence instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - Confluence versions compatible with your instance, you can look through our version history page.

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - Confluence via search. Results include app versions compatible with your Confluence instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - Confluence versions compatible with your instance, you can look through our version history page.