Free app
OVERALL RATINGS
INSTALLS
Preinstalled
SUPPORT
- Partner Supported
Key highlights of the appThe Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Check the health of your instance
Identify problems with your Confluence instance and quickly solve them by following the advice in knowledge base articles.
Create a support zip
Create a support zip that contains logs from your instance as well as diagnostic and configuration information.
Plan your upgrade
Plan your next upgrade with a tailored upgrade plan recommended for your instance.
More details
The Troubleshooting and Support Tools app helps you identify and fix issues, and contact Atlassian Support when you need help.
The Instance Health checks indicate any problems with your Confluence Instance and link you through to documentation for troubleshooting tips.
In a single click, the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and knowledge base articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You can also create support zips and send them to our support team that’ll help you diagnose and troubleshoot detected issues.
Finally, when you need our help, you can quickly create an Atlassian support ticket with attached logs and configuration files, so we can help you solve the problem.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is applicable to the use of this app.
Atlassian privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 4.5.1•for Confluence Data Center 11.0.0
- Release date
- Oct 14th 2026
- Summary
- New checks, Platform 9 compatibility and improvements
- Details
- App is compatible with Platform 9
- Sending diagnostics with Optimization uses a Cloud connection that uses OAuth 2.0.
- Guided Portfolio Insights setup and a new connection health check.
- Automatic upload of anonymized support zips, with extended logs only when the customer agrees.
- Data audit history and a data export.
- Proxy authentication.
- Health checks: Jira Cloud readiness checks, MySQL 9.7 support, updated End of Life and security checks, and one broken check no longer stops the others.
- Improvements: better support zip redaction and reliability, lower memory use.
- Payment model
- Free