Troubleshooting and Support - Jira
- Jira Service Management
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Check the health of your instance
Identify problems with your Jira Instance and quickly solve them by following the advice in KnowledgeBase articles.
Settings> System> Troubleshooting and Support tools (left menu)> Instance health
Create a support zip
Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Datacenter.
Settings> System> Troubleshooting and Support tools> Create support zip
Plan your upgrade
Plan your next upgrade with a tailored upgrade plan recommended for your instance.
Settings> Applications> Plan your upgrade
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Jira Instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips for Server and Datacenter with ease so that you can troubleshoot issues.
You'll be able to plan your upgrade to your desired version with tailored upgrade steps. This is available in Systems > Applications > Plan your upgrade.
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.