Troubleshooting and Support - Jira

for Jira Server 8.20.0 - 9.14.1, Jira Data Center 8.20.0 - 9.15.0 and more
Preinstalled
  • Jira Service Management

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

Check the health of your instance

Identify problems with your Jira Instance and quickly solve them by following the advice in knowledge base articles.

This setting is available in Settings > System > Troubleshooting and support tools > Instance health

Create a support zip

Create a support zip that contains logs from your instance as well as diagnostic and configuration information.

Go to Settings > System > Troubleshooting and support tools > Create support zip

Plan your upgrade

Plan your next upgrade with a tailored upgrade plan recommended for your instance.

This setting is available in Settings > Applications > Plan your upgrade

More details

The Troubleshooting and Support Tools app helps you identify and fix issues with your application, and contact Atlassian Support when you need help.

The Instance Health checks indicate any problems with your Jira Instance and link you through to documentation for troubleshooting tips.

In a single click, the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and knowledge base articles. With the power of Log Analyzer, you can find solutions to problems in seconds.

You can also create support zips and send them to our support team that’ll help you diagnose and troubleshoot detected issues.

You'll be able to plan your upgrade to the desired version of the app with tailored upgrade steps. This is available in System > Applications > Plan your upgrade.

Finally, when you need our help, you can quickly create an Atlassian support ticket with attached logs and configuration files, so we can help you solve the problem.

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Atlassian's privacy policy is applicable to the use of this app.

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