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Preinstalled
This app comes preinstalled in Jira Server instances.
Preinstalled
This app comes preinstalled in Jira Data Center instances.

    Troubleshooting and Support - Jira

    by Atlassianfor Jira Server 7.11.2 - 8.17.0, Jira Data Center 7.11.2 - 8.17.0 and more versions
    Versions available for Jira Server 7.4.3 - 7.11.1
    Jira Data Center 7.4.3 - 7.11.1
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Get it nowFree app

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    Check the health of your instance

    Create a support zip

    Plan your upgrade

    Identify problems with your Jira Instance and quickly solve them by following the advice in KnowledgeBase articles.

    Settings> System> Troubleshooting and Support tools (left menu)> Instance health

    Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Datacenter.

    Settings> System> Troubleshooting and Support tools> Create support zip

    Plan your next upgrade with a tailored upgrade plan recommended for your instance.

    Settings> Applications> Plan your upgrade

    Check the health of your instance

    Create a support zip

    Plan your upgrade

    Identify problems with your Jira Instance and quickly solve them by following the advice in KnowledgeBase articles.

    Settings> System> Troubleshooting and Support tools (left menu)> Instance health

    Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Datacenter.

    Settings> System> Troubleshooting and Support tools> Create support zip

    Plan your next upgrade with a tailored upgrade plan recommended for your instance.

    Settings> Applications> Plan your upgrade

    More details

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your Jira Instance and links you through to documentation to quickly and easily fix them.

    In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.

    You'll be able to create support zips for Server and Datacenter with ease so that you can troubleshoot issues.

    You'll be able to plan your upgrade to your desired version with tailored upgrade steps. This is available in Systems > Applications > Plan your upgrade.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.

    More details

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your Jira Instance and links you through to documentation to quickly and easily fix them.

    In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.

    You'll be able to create support zips for Server and Datacenter with ease so that you can troubleshoot issues.

    You'll be able to plan your upgrade to your desired version with tailored upgrade steps. This is available in Systems > Applications > Plan your upgrade.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.

    Reviews for cloud

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    Reviews for server

    (26)
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    by Fabian on 2020-01-31
    Unfortunately the tool does not support the newest Jira Server Versions 8.6.0 and 8.6.1 and as such is useless on these versions.
    1 out of 2 found this review helpful
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    by Brandon Hixson on 2019-05-21
    Please add incoming and outgoing e-mail health checks. For example an alert if either one isn't working (at a minimum).
    Was this review helpful?YesNo
    by James H on 2018-10-17
    Please provide more detail on the bug fix release contents - reference the Jira ticket no so we can see if it fixes our exact problem
    Was this review helpful?YesNo
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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Atlassian provides support for this app.

    Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.32.7 • Jira Server 7.11.2 - 8.17.0 • Released 2021-05-10

    Summary

    Minor bugfixes

    Details

    • Support zip creation fixed on Jira 8.8 and 8.9.
    • Very large support zips download faster.
    • Log messages for health check failures now contain useful information.

    Versions

    Version 1.32.7 • Jira Data Center 7.11.2 - 8.17.0 • Released 2021-05-10

    Summary

    Minor bugfixes

    Details

    • Support zip creation fixed on Jira 8.8 and 8.9.
    • Very large support zips download faster.
    • Log messages for health check failures now contain useful information.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - Jira via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - Jira via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - Jira versions compatible with your instance, you can look through our version history page.

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