The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Check the health of your instance
Create a support zip
Plan your upgrade
Identify problems with your Jira Instance and quickly solve them by following the advice in KnowledgeBase articles.
Settings> System> Troubleshooting and Support tools (left menu)> Instance health
Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Datacenter.
Settings> System> Troubleshooting and Support tools> Create support zip
Plan your next upgrade with a tailored upgrade plan recommended for your instance.
Settings> Applications> Plan your upgrade
Check the health of your instance
Create a support zip
Plan your upgrade
Identify problems with your Jira Instance and quickly solve them by following the advice in KnowledgeBase articles.
Settings> System> Troubleshooting and Support tools (left menu)> Instance health
Create a support zip that contains logs from your instance, and diagnostic and configuration information for Server and Datacenter.
Settings> System> Troubleshooting and Support tools> Create support zip
Plan your next upgrade with a tailored upgrade plan recommended for your instance.
Settings> Applications> Plan your upgrade
More details
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Jira Instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips for Server and Datacenter with ease so that you can troubleshoot issues.
You'll be able to plan your upgrade to your desired version with tailored upgrade steps. This is available in Systems > Applications > Plan your upgrade.
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.
More details
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Jira Instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips for Server and Datacenter with ease so that you can troubleshoot issues.
You'll be able to plan your upgrade to your desired version with tailored upgrade steps. This is available in Systems > Applications > Plan your upgrade.
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem.
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Cloud Pricing
Server Pricing
Data Center Pricing
Atlassian provides support for this app.
Atlassian provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.19.2 • Jira Server 7.4.3 - 8.4.1 • Released 2019-09-16
Summary
New feature on Pre-upgrade page
Details
- Pre-upgrade page: Recommend Jira Enterprise release version to customer who has license > 1,000 users
Versions
Version 1.19.2 • Jira Data Center 7.4.3 - 8.4.1 • Released 2019-09-16
Summary
New feature on Pre-upgrade page
Details
- Pre-upgrade page: Recommend Jira Enterprise release version to customer who has license > 1,000 users
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Troubleshooting and Support - Jira via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Troubleshooting and Support - Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Troubleshooting and Support - Jira via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Troubleshooting and Support - Jira versions compatible with your instance, you can look through our version history page.
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