Smart Questions and Answers

The implementation of the app in Confluence Cloud is good - some features would be desirable. For example, that an Org Admin can mark questions as “Accepted solution”, and not just the questioner, as it happens that users leave the company. Sometimes the app is slow or has an outage (1-2 times a month). The support from Purde Software is good and fast. Requests are usually processed very quickly and appropriate feedback is provided.

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  Purde Software

  Dear Julian, thank you very much for the feedback. The possibility to accept answers is already implemented: just define so-called Content Managers. Content managers have the same permissions as the creator of a question and can additionally lock and feature questions. The cause of the two outages we had in April has been identified and mitigated.

I was hoping for this to be a bit more robust. I was specifically looking for more than just a generic question and instead possibly a rich text editor that allowed links and images.

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  Purde Software

  Dear Anthony,

  thank you very much for your feedback. Actually the editor allows inserting images and files and also allows to link to all pages and attachments inside your Confluence instance as well as to all web content. In case you need help please contact us via our support channels - we are more than happy to assist.

  Best regards

  Andreas

  Additional note for all readers: despite several tries we have not been able to identify where the user was missing a rich text editor. Both questions and their answers allow inserting rich text.

The app has everything you need for a forum. We implemented a suggestion scheme with it, so customers can make suggestions what to be implemented next in a software. Now they can discuss the suggestions, can give feedback by comments and answers on comments or by votes and likes. Accepted answers can be marked. The structure is easy to understand and clear: In different spaces you can add several forums and and within a forum you can ask several questions. Within a forum you can easily find the question you are interested in using several filters and categories via lables. The app brings an own permission and notification set for each forum so you can define very precisely who is allowed to do what or who is notified when. But the most outstanding point I want to mention is the fast and ccoperative support by the vendor - he already implemented several functions we needed in addition and he always did that within just a few hours or maximum days. Even when there was a bug in the Atlassian Cloud that made the app not work after the initial installation, he fixed it instantly instead of letting us wait for support by Atlassian (which would have been comprehensible, as it was Atlassian's fault and not his).

The approach this app follows is different from similar apps - if you like the approach it offers interesting options for customization.