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2,354
Customers have installed this app in at least 2,354 active instances.

    Jira Cloud for CRM (Official)

    by Atlassianfor Jira Cloud
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Get a complete view of your customers across support, dev, and your Salesforce and Microsoft Dynamics CRM

    Get a complete view of your customers across support, dev, and your Salesforce and Microsoft Dynamics CRM

    Get a complete view of your customers across support, dev, and your Salesforce and Microsoft Dynamics CRM

    Better serve your customers

    Connect development issues to customers

    Get started quickly

    When customers need help, agents want detailed info about the individual and their account, stored in the CRM. Jira Cloud for CRM lets Jira Service Desk agents see rich customer data right from their resolution screen.

    When a client asks for a new feature or dev task, PMs need to view account info to prioritize and work on the request. With CRM for Jira Cloud, they can now easily tie customer information to Jira Software issues.

    It's easy to connect your Jira Cloud instance to your CRM. Provide your account credentials, tell us which CRM fields you want to display and you're done!

    More details

    Jira Cloud for CRM gives you an easy way to connect your Jira Cloud instance to your CRM so you can view rich customer data right within Jira Cloud tickets. This marketplace app is built and supported by Atlassian and currently connects with Salesforce and Microsoft Dynamics.

    Key highlights

    • Link your CRM instance to your Jira Cloud site.
    • View CRM contact and account data from the Jira Service Desk and Jira Software issue resolution screen. CRM contacts are matched to Jira Cloud users via their email addresses.
    • Relate multiple CRM contacts or accounts to Jira Cloud issues.

    If you’re looking for additional app capabilities like comment and ticket syncing with Salesforce, check out our partners like ServiceRocket and Go2Group.

    Reviews for cloud

    (17)
    Sign in to write a review
    by Sam Adams Nye on 2020-05-26
    Our CTO tried but unfortunately, it gets an error on set up. Based on the rest of these reviews, it looks unlikely this will be fixed soon. Could be such a useful tool - such a shame. I guess we'll have to continue double-handling info between CS and Eng teams.
    1 out of 1 found this review helpful
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    by Sterling Hardin on 2019-04-09
    None responsive support. Does not appear to have any active development cycle.
    4 out of 4 found this review helpful
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    by Timothy Bassett on 2019-03-19
    The entire plugin is based on the reporter of the JIRA ticket. Not really want we need. If I could give it a lower rating, I would.
    0 out of 5 found this review helpful
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    by NHSoft YHW on 2019-03-07
    I think the CRM application is left to the third party to develop more appropriate, the official focus on the software platform infrastructure.
    Was this review helpful?YesNo
    by Joe Schrag on 2018-12-13
    Ran into a bug, but after contacting support, they had a fix out in half a day. After that it worked perfectly for both Service Desk & Jira Software tickets. I wish it allowed Jira users to edit customer contact info without leaving Jira, but I'm willing to bet that is a limitation of the Salesforce API.
    1 out of 2 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2020-06-17

    Summary

    v1007.0.1-AC

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Jira Cloud for CRM (Official).
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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