Free app
OVERALL RATINGS
INSTALLS
64
SUPPORT
- Partner Supported
Key highlights of the appMake and receive calls without leaving a ticket with a seamless contact center integration for Jira Service Desk
Seamless Phone Integration
Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Time Saving Ticket Search
Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.
Automatic Call History
Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.
More details
ContactNow for Jira Service Desk lets you make and receive calls without leaving the ticket you're working on. Search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Seamless ContactNow Phone & Jira Ticket Integration
Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Time Saving Ticket Search
Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.
Up-to-date & Automatic Call History
Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.
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Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
8x8 ContactNow for Jira Service Desk integrates with your Atlassian product
Version information
Version 1.0.3-AC•for Jira Cloud
Release date
Feb 14th 2018
Summary
Minor version update
Details
Payment model
Free
License type
Commercial - no charge