8x8 ContactNow for Jira Service Desk

by 8x8
for Jira Cloud, Jira Server 7.3.0 - 7.13.18 and more
5
52 installs
  • Supported
  • Jira Service Management
Free app

Make and receive calls without leaving a ticket with a seamless contact center integration for Jira Service Desk

Seamless Phone Integration

Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.

Time Saving Ticket Search

Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.

Automatic Call History

Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.

More details

ContactNow for Jira Service Desk lets you make and receive calls without leaving the ticket you're working on. Search for the caller’s recent tickets, track call activity with comments and start a call with a single click.

Seamless ContactNow Phone & Jira Ticket Integration

Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.

Time Saving Ticket Search

Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.

Up-to-date & Automatic Call History

Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.

To use this Add on you need a ContactNow account. Sign up now and get started in minutes.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

8x8 ContactNow for Jira Service Desk integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application