Make and receive calls without leaving a ticket with a seamless contact center integration for Jira Service Desk
Make and receive calls without leaving a ticket with a seamless contact center integration for Jira Service Desk
Seamless Phone Integration
Time Saving Ticket Search
Automatic Call History
Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.
Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.
Seamless Phone Integration
Time Saving Ticket Search
Automatic Call History
Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.
Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.
More details
ContactNow for Jira Service Desk lets you make and receive calls without leaving the ticket you're working on. Search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Seamless ContactNow Phone & Jira Ticket Integration
Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Time Saving Ticket Search
Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.
Up-to-date & Automatic Call History
Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.
To use this Add on you need a ContactNow account. Sign up now and get started in minutes.
More details
ContactNow for Jira Service Desk lets you make and receive calls without leaving the ticket you're working on. Search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Seamless ContactNow Phone & Jira Ticket Integration
Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.
Time Saving Ticket Search
Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.
Up-to-date & Automatic Call History
Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.
To use this Add on you need a ContactNow account. Sign up now and get started in minutes.
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Pricing
8x8 provides support for this app.
8x8 provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2018-02-14
Summary
Minor version update
Details
Minor version updateVersions
Version 1.1 • Jira Server 7.3.0 - 7.7.4 • Released 2018-02-15
Summary
Minor update
Details
Minor fixes.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate 8x8 ContactNow for Jira Service Desk via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older 8x8 ContactNow for Jira Service Desk versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
- Locate 8x8 ContactNow for Jira Service Desk.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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