GitHub Links for Jira

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  Move Work Forward

  Hi — thank you for the feedback. Since there aren't details on what didn't work for you, I wanted to reach out directly: we'd love the chance to help if something was broken or confusing. You can reach us anytime at https://moveworkforward.atlassian.net/servicedesk/customer/portal/1 and I'll make sure your issue gets priority attention.

  — Leo, Move Work Forward

It didn't work as I thought and requested a cancelation just the same date I started using. Still waiting cancelation request to be processed. Don't recommend even trying.

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  Move Work Forward

  Hi — I'm sorry the app didn't do what you needed, and I'm especially sorry that the cancellation took longer than it should have. That's been fully processed.

  If you're open to sharing what you were hoping the app would do, I'd genuinely like to hear it — partly because we may have added what you needed since then, and partly because it helps us build a better product. You can reach me directly at https://moveworkforward.atlassian.net/servicedesk/customer/portal/1.

  Either way, I appreciate you trying us out and I'm sorry we didn't deliver on that first impression.

  — Leo, Move Work Forward

Instead of displaying inline in the issue description, the links display in a tiny squished sidebar with obvious CSS / formatting issues (doesn't adjust to the width of the screen, double scrollbars on both ends even for very short content). Clicking on the links, instead of showing a source preview, returns "There was an error processing your request". No screenshots are included in the Jira App page, which means that probably many users of this app installed it with a false expectation of what it was going to actually do. The App store page should updated with accurate and representative screenshots so that users can have a clearer expectation of what they're going to install.

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  Move Work Forward

  Hi — thank you for taking the time to write this up. You're right, and I'm sorry for the frustration.

  The sidebar rendering issues you described (the squished layout and double scrollbars) were a real problem, and we've since shipped a fix that properly adapts the panel to your screen width. The "error processing your request" on link clicks has also been resolved — links now open the source preview as expected.

  On the screenshots: fair point. We've updated the Marketplace listing with current, accurate screenshots so new users know exactly what they're getting before they install.

  If you're still using the app, the update should already be live on your instance. We'd genuinely love for you to give it another look — and if anything still feels off, reach out to us directly at https://moveworkforward.atlassian.net/servicedesk/customer/portal/1 and I'll make sure it gets handled personally.

  — Leo, Move Work Forward

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  Move Work Forward

  Hi,
  
  I noticed you left a low rating but no details. I'd really like to understand what went wrong so we can make it right. If you have a moment, please reach out to us at https://moveworkforward.atlassian.net/servicedesk/customer/portal/1 - I'll personally look into whatever issue you ran into.

  - Leo, Move Work Forward