Customer Requests Workload Report

for Jira Server 8.14.0 - 8.22.1 and more
  • Jira Service Management

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

FAST and EASY way to inform customers for the time spent on their requests via the Jira Service Desk user portal

Worklog Report for Cloud

New Cloud version of the app is now available as a separate app

Worklog Report: Customer Requests Worklog Portal Report

Report

On the portal select "Requests" page.

At the bottom, under the "Requests" list, is placed the "Requests Workload Report".

Export requests data result set to a CSV file.

Configure

Use the Jira project configuration menu to enable or disable the customers access to the report.

From the predefined list select what type of information to be exposed at the portal.

More details

With "Requests Workload Report" you can easily share and export work logged details via the Customer Portal:

  • by JSD project
  • via Jira service desk user portal
  • for the three two months

Main Customer features:

  • Filter the results
  • Export service desk request details to CSV file.
  • view summary about requests created by other customers via Customer Portal

Note: Тhe App is in the process of retirement and is not supported

The Cloud version of the app can be found here.

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Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

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