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    Customer Requests Workload Report

    by Nemetschek Bulgariafor Jira Server 8.0.0 - 8.14.1 and more versions
    Versions available for Jira Server 7.3.3 - 7.13.18
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    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Nemetschek Bulgaria supports this app.

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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
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    FAST and EASY way to inform customers for the time spent on their requests via the Jira Service Desk user portal

    FAST and EASY way to inform customers for the time spent on their requests via the Jira Service Desk user portal

    FAST and EASY way to inform customers for the time spent on their requests via the Jira Service Desk user portal

    Report

    Configure

    Export

    On the portal select "Requests" page.

    At the bottom, under the "Requests" list, is placed the "Requests Workload Report".

    Use the Jira project configuration menu to enable or disable the customers access to the report.

    From the predefined list select what type of information to be exposed at the portal.

    Store requests data result set to a CSV file.

    More details

    With "Requests Workload Report" you can easily share and export work logged details via the Customer Portal:

    • by JSD project
    • via Jira service desk user portal
    • for the three two months

    Main Customer features:

    • Filter the results
    • Export service desk request details to CSV file.
    • view summary about requests created by other customers via Customer Portal

    Note: The add-on will be not available for Jira 7.3.0 due to version specifics.

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    Reviews for server

    (7)
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    by Arsham Mazaheri on 2018-10-15
    The users from all groups can see the tickets from other groups! This is a serious security risk! For that reason I am de-activating the add-on
    0 out of 1 found this review helpful
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    Nemetschek Bulgaria

    Hello Arsham,

    Thank you for the feedback!

    The main idea of this free plugin is all users of a service desk portal (jira service desk project) to be able see basic information related to the requests reported to it.

    The access to the information is restricted at a jira service desk project level.This means that if two user groups do not have to see each others request they have to use different service desks (jira service desk project).

    Cheers,

    Nemetschek Bulgaria Team

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    Cloud Pricing

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    Nemetschek Bulgaria provides support for this app.

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    Versions

    Version 2.0.3-29 • Jira Server 8.0.0 - 8.14.1 • Released 2020-12-23

    Summary

    New filtering functionality

    Details

    Fitering by Service desk project

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Customer Requests Workload Report via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Customer Requests Workload Report versions compatible with your instance, you can look through our version history page.

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