FAST and EASY way to inform customers for the time spent on their requests via the Jira Service Desk user portal
FAST and EASY way to inform customers for the time spent on their requests via the Jira Service Desk user portal
FAST and EASY way to inform customers for the time spent on their requests via the Jira Service Desk user portal
Configure
View Report
Export JSD Requests Data
Use the Jira project configuration menu to enable or disable the customers access to the report.
From the predefined list select what type of information to be exposed at the portal.
On the portal select "Requests" page.
At the bottom, under the "Requests" list, is placed the "Requests Workload Report".
"Export" button to store the result set to a CSV file.
More details
With "Requests Workload Report" you can easily share and export work logged details via the Customer Portal:
- by JSD project
- via Jira service desk user portal
- for the last two months
Main Customer features:
- Filter the results
- Export service desk request details to CSV file.
- view summary about requests created by other customers via Customer Portal
Note: The add-on will be not available for Jira 7.3.0 due to version specifics.
Reviews for cloud
(7)Sign in to write a reviewThere are no reviews yet. Be the first to review this app.
Reviews for server
(7)Sign in to write a review
Hello Arsham,
Thank you for the feedback!
The main idea of this free plugin is all users of a service desk portal (jira service desk project) to be able see basic information related to the requests reported to it.
The access to the information is restricted at a jira service desk project level.This means that if two user groups do not have to see each others request they have to use different service desks (jira service desk project).
Cheers,
Nemetschek Bulgaria Team
Reviews for Data Center
(7)Sign in to write a reviewThere are no reviews yet. Be the first to review this app.
Cloud Pricing
Server Pricing
Data Center Pricing
Nemetschek Bulgaria provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 2.0.0-12 • Jira Server 8.0.0 - 8.5.0 • Released 2019-06-07
Summary
Jira 8.x
Details
Compatability for 8.x added
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Customer Requests Workload Report via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Customer Requests Workload Report versions compatible with your instance, you can look through our version history page.
Similar apps
