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Intercom for Jira

by ToolsPlusPlatinum Marketplace Partner
works with Jira Cloud

OVERALL RATINGS

INSTALLS

1,588

SUPPORT

  • Partner Supported

TRUST SIGNALS

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Key highlights of the appCombine the simplicity of Intercom communication with the power of Jira issue management

Put Intercom at your fingertips

Link Intercom conversations to Jira issues and instantly see conversation, user and company details next to your Jira issues.

Keep customers up to date

Get live issue updates in conversations and get closed conversations reopened so your team knows instantly when it's time to get back to the customer.

Improve workflow efficiency

Allow your Intercom team to create Jira issues without ever leaving Intercom by installing the free Jira Cloud companion app from the Intercom app store.

Supporting media

More details

Key features:

  • 🔌 Connect any Jira project to any Intercom workspace with a single click
  • 🔗 Link Intercom conversations to Jira issues and get live issue updates in conversations
  • 💬 Read linked Intercom conversations without leaving Jira
  • 🔄 Reopen closed conversations when a linked Jira issue gets resolved so your team knows instantly when it's time to get back to the customer
  • ➕ Create, link and comment Jira issues without leaving Intercom using the complementary Intercom app
  • 👀 See Intercom users and leads from linked conversations next to your Jira issue
  • 🛠️ Configure visible Intercom fields and reorder them using drag 'n drop

Are you looking for a different feature? Contact us via Intercom messenger on toolsplus.io or by email support@toolsplus.io

Note that this app is not built by Intercom. Please do not use the Intercom messenger on their website for requests regarding this app.

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Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Intercom for Jira integrates with your Atlassian product

Version information

Version 2.3.0•for Jira Cloud

Release date
Apr 3rd 2025
Summary
⬆️ App module migration to Forge (apps on Atlassian-hosted infrastructure)
Details

This update migrates a few app modules (apps on Atlassian-hosted infrastructure) to the Forge platform. There is no new or changed functionality.

Payment model
Paid via Atlassian
License type
Commercial

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