Version history
CloudJira Cloud2022-02-04Minor version update Minor version update3.2.5Jira Data Center 8.0.0 - 8.22.22021-09-13π Fixes an issue where some fields fail to render in the Intercom app Version 3.2.5 β’ Released 2021-09-13 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug fixes
- Fix an issue where some fields fail render in the Intercom app due to a permission issue with the app user.
3.2.5Jira Server 8.0.0 - 8.22.22021-09-13π Fixes an issue where some fields fail to render in the Intercom app Version 3.2.5 β’ Released 2021-09-13 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug fixes
- Fix an issue where some fields fail render in the Intercom app due to a permission issue with the app user.
3.2.4Jira Data Center 8.0.0 - 8.18.22021-06-09π Data Center compatibility Version 3.2.4 β’ Released 2021-06-09 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ CommercialIntercom for Jira is now compatible with Jira Data Center.
3.2.4Jira Server 8.0.0 - 8.18.22021-06-09π Data Center compatibility Version 3.2.4 β’ Released 2021-06-09 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ CommercialIntercom for Jira is now compatible with Jira Data Center.
3.2.3Jira Server 8.0.0 - 8.16.12021-04-14π Create issues from Intercom with multi select list or checkbox custom fields Version 3.2.3 β’ Released 2021-04-14 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- You can now provide values for Select List (multiple choices) and Checkboxes custom fields for issues created via the Intercom app.
β¬οΈ Improvements
- Compatibility with Jira 8.16.0.
3.2.2Jira Server 8.0.0 - 8.15.12021-01-11π Compatibility with Jira 8.14 Version 3.2.2 β’ Released 2021-01-11 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ CommercialThis release provides compatibility with Jira 8.14.
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INCOMING DATA CENTER APPROVAL
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Please note we have commenced the DC Approval process and intend on releasing a DC compatible version in the future.
What this means for you:
Any customer running this application on a DC Instance will need to convert their license over to a DC App license if they intend on upgrading to this version in the future.
For more information see: https://www.atlassian.com/licensing/data-center-approved-apps#
3.2.1Jira Server 8.0.0 - 8.13.62020-03-18πIntercom app remembers form input if issue creation fails Version 3.2.1 β’ Released 2020-03-18 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- The Intercom app now remembers the form input if issue creation fails due to validation errors
- The Intercom app now supports the due date field and the following custom fields in the create issue form: single and multi-line text, URL, single select, date and date-time, number and radio buttons
3.2.0Jira Server 8.0.0 - 8.8.12020-02-13π Only show connected Jira projects in the Intercom app Version 3.2.0 β’ Released 2020-02-13 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- Only show Jira projects in the Intercom app that are actually connected to an Intercom workspace
β¬οΈ Improvements
- Compatibility with Jira 8.7.x
- Allow Intercom users to navigate through the paginated project and issue search results
π Bug Fixes
- Fix an issue where the configuration page fails to render properly in Jira Service Desk projects
- Fix wrong Intercom app URL details on the Intercom settings page
- Fix an issue where searching for projects fails if the case does not match
3.1.1Jira Server 8.0.0 - 8.5.142019-11-21π Add reference to Intercom admin that created an issue to issue description Version 3.1.1 β’ Released 2019-11-21 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- Compatibility with Jira 8.5.x
- If an Intercom admin creates a Jira issue from Intercom, the app now adds a reference to that admin at the end of the issue description.
β¬οΈ Improvements
- This version contains several minor updates to increase stability and improve security.
π Bug Fixes
- Fix an issue where issue creation can fail in Jira 8.4.x and newer.
3.1.0Jira Server 8.0.0 - 8.3.52019-07-24π Fixes an issue where indexing fails for Jira 8.x Version 3.1.0 β’ Released 2019-07-24 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug fixes
- Fix an issue where indexing fails for Jira 8.x. This fix affects some of the JQL search capabilites however, we are looking into restoring the original functions if Atlassian fixes the root cause of this problem.
- Fix an issue where searching for existing issues in the Intercom app fails if the search term includes spaces.
3.0.3Jira Server 8.0.0 - 8.2.62019-07-09π Fixes an issue where searching for Jira issues fails in the Intercom app Version 3.0.3 β’ Released 2019-07-09 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialβ¬οΈ Improvements
- Limit the number of rendered issues to 5 in the Intercom app when searching for existing issues or showing the most recent ones.
π Bug fixes
- Fix an issue where searching for existing Jira issues in the Intercom app fails and returns the same view again.
3.0.2Jira Server 8.0.0 - 8.2.62019-07-05π Create issues from Intercom with component, environment and priority values Version 3.0.2 β’ Released 2019-07-05 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- You can now provide values for component, environment and priority fields for issues created via the Intercom app.
π Bug Fixes
- Fix an issue where some conversation parts are not rendered in the conversation view in Jira.
3.0.1Jira Server 8.0.0 - 8.2.62019-06-12π Intercom app compatibility with Intercom API version 1.3 Version 3.0.1 β’ Released 2019-06-12 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug Fixes:
- Fix an issue where admins cannot configure the Intercom Inbox app's endpoints because the app is not compatible with API version 1.3
3.0.0Jira Server 8.0.0 - 8.2.62019-06-10π Compatibility with Jira 8.x Version 3.0.0 β’ Released 2019-06-10 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ CommercialThis release provides compatibility with Jira 8.x. Please note that any future Intercom for Jira releases will have the following version numbering:
- for Jira 7.x: Intercom for Jira 2.x
- for Jira 8.x: Intercom for Jira 3.x
We will continue to support and develop new features for Jira 7.x and 8.x in accordance with the Atlassian Support End of Life Policy.
2.1.1Jira Server 7.9.0 - 7.13.182020-03-18πIntercom app remembers form input if issue creation fails Version 2.1.1 β’ Released 2020-03-18 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- The Intercom app now remembers the form input if issue creation fails due to validation errors
- The Intercom app now supports the due date field and the following custom fields in the create issue form: single and multi-line text, URL, single select, date and date-time, number and radio buttons
2.1.0Jira Server 7.8.0 - 7.13.182020-02-13π Only show connected Jira projects in the Intercom app Version 2.1.0 β’ Released 2020-02-13 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- Only show Jira projects in the Intercom app that are actually connected to an Intercom workspace
β¬οΈ Improvements
- Allow Intercom users to navigate through the paginated project and issue search results
π Bug Fixes
- Fix an issue where the configuration page fails to render properly in Jira Service Desk projects
- Fix wrong Intercom app URL details on the Intercom settings page
- Fix an issue where searching for projects fails if the case does not match
2.0.4Jira Server 7.7.0 - 7.13.182019-11-21π Add reference to Intercom admin that created an issue to issue description Version 2.0.4 β’ Released 2019-11-21 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- If an Intercom admin creates a Jira issue from Intercom, the app now adds a reference to that admin at the end of the issue description.
β¬οΈ Improvements
- This version contains several minor updates to increase stability and improve security.
2.0.3Jira Server 7.4.0 - 7.13.182019-07-09π Fixes an issue where searching for Jira issues fails in the Intercom app Version 2.0.3 β’ Released 2019-07-09 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialβ¬οΈ Improvements
- Limit the number of rendered issues to 5 in the Intercom app when searching for existing issues or showing the most recent ones.
π Bug fixes
- Fix an issue where searching for existing Jira issues in the Intercom app fails and returns the same view again.
2.0.2Jira Server 7.4.0 - 7.13.182019-07-05π Create issues from Intercom with component, environment and priority values Version 2.0.2 β’ Released 2019-07-05 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New Features
- You can now provide values for component, environment and priority fields for issues created via the Intercom app.
π Bug Fixes
- Fix an issue where some conversation parts are not rendered in the conversation view in Jira.
2.0.1Jira Server 7.4.0 - 7.13.182019-06-12π Intercom app compatibility with Intercom API version 1.3 Version 2.0.1 β’ Released 2019-06-12 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug Fixes:
- Fix an issue where admins cannot configure the Intercom Inbox app's endpoints because the app is not compatible with API version 1.3
2.0.0Jira Server 7.4.0 - 7.13.182019-06-06π Built-in Intercom app to simplify interaction with Jira from Intercom Version 2.0.0 β’ Released 2019-06-06 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ CommercialIn this version, we are bringing back the Intercom integration - this time better, faster and a lot more convenient.
Gone is the old way of remembering commands to post as notes to create or link Jira issues. With the new built-in Intercom app you can see linked Jira issues in Intercom and create a new issue in a few simple clicks.
This version also includes everything that we had in Jira before - see linked Intercom conversations next to your Jira issues or get updates posted to Intercom conversations when issues are updates.
Support for Jira 8 is on it's way and coming very soon.
1.2.2Jira Server 7.3.0 - 7.13.182018-12-11π Bug Fix: Intercom conversation is rendered as a blank dialog Version 1.2.2 β’ Released 2018-12-11 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug Fixes:
- Fix an issue where linked Intercom conversations render as a blank dialog if they contain comments from deleted Intercom admins
1.2.1Jira Server 7.3.0 - 7.13.182018-10-19π New: See linked Intercom conversation in Jira Version 1.2.1 β’ Released 2018-10-19 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New
- You can now read your linked Intercom conversations directly in Jira. This is particularly useful for Jira users who do not have an Intercom user account but need to get more context from a conversation.
1.2.0Jira Server 7.3.0 - 7.12.32018-10-15π New: Improved linked Intercom conversation view Version 1.2.0 β’ Released 2018-10-15 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New
- Linked Intercom conversations render now much more compact and have an expandable panel that shows customer and conversation details
- Conversation details now also show conversation tags
1.1.3Jira Server 7.3.0 - 7.12.32018-09-13π New: Add support for Jira 7.10.x, 7.11.x and 7.12.x Version 1.1.3 β’ Released 2018-09-13 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New
- Add support for Jira 7.10.x, 7.11.x, and 7.12.x
1.1.2Jira Server 7.2.0 - 7.9.22018-08-22π Bug Fix: Freeze on comment Jira issue Version 1.1.2 β’ Released 2018-08-22 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug Fixes:
- Fix an issue where the Jira UI freezes after a comment has been added.
1.1.1Jira Server 7.2.0 - 7.9.22018-08-10π New: Updated rendering of linked conversations in Jira issue view Version 1.1.1 β’ Released 2018-08-10 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ New
- Updated rendering of linked conversations in Jira issue view. It now shows user/lead attributes without opening a dialog.
Bug Fixes
- Fix an issue where Intercom users in the linked conversation view are wrongly labeled as leads.
- Fix an issue where the linked conversation view loads indefinitely when there is no Intercom connection
1.1.0Jira Server 7.2.0 - 7.9.22018-07-27β¬οΈ Minor backend improvements Version 1.1.0 β’ Released 2018-07-27 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialβ¬οΈ Minor backend improvements to increase conversation actions performance. After the update, it may take 5 to 10 minutes until changes in Intercom propagate.
1.0.2Jira Server 7.2.0 - 7.9.22018-07-25π Bug Fixes in conversation actions and Jira comment updates to Intercom Version 1.0.2 β’ Released 2018-07-25 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ Bug Fixes
- Fix an issue that causes multiple webhooks being created in Intercom when enabling conversation actions for multiple Jira projects.
- Fix an issue where Jira issue comments with new lines are not pushed to Intercom.
1.0.1Jira Server 7.2.0 - 7.9.22018-07-02π Initial Release Version 1.0.1 β’ Released 2018-07-02 β’ Supported By ToolsPlus β’ Paid via Atlassian β’ Commercialπ This is the initial release of Intercom for Jira Server. Welcome aboard!