With this update, you can now view linked Intercom conversations in the Jira issue view in on native Jira apps, i.e. on Jira for MacOS, Android and iOS.

🎉 New Features

• The Intercom app now remembers the form input if issue creation fails due to validation errors
• The Intercom app now supports the due date field and the following custom fields in the create issue form: single and multi-line text, URL, single select, date and date-time, number and radio buttons

🎉 New Features

• Only show Jira projects in the Intercom app that are actually connected to an Intercom workspace

⬆️ Improvements

• Compatibility with Jira 8.7.x
• Allow Intercom users to navigate through the paginated project and issue search results

🐞 Bug Fixes

• Fix an issue where the configuration page fails to render properly in Jira Service Desk projects
• Fix wrong Intercom app URL details on the Intercom settings page
• Fix an issue where searching for projects fails if the case does not match

🎉 New Features

• Compatibility with Jira 8.5.x
• If an Intercom admin creates a Jira issue from Intercom, the app now adds a reference to that admin at the end of the issue description.

⬆️ Improvements

• This version contains several minor updates to increase stability and improve security.

🐞 Bug Fixes

• Fix an issue where issue creation can fail in Jira 8.4.x and newer.

🐞 Bug fixes

• Fix an issue where indexing fails for Jira 8.x. This fix affects some of the JQL search capabilites however, we are looking into restoring the original functions if Atlassian fixes the root cause of this problem.
• Fix an issue where searching for existing issues in the Intercom app fails if the search term includes spaces.

⬆️ Improvements

• Limit the number of rendered issues to 5 in the Intercom app when searching for existing issues or showing the most recent ones.

🐞 Bug fixes

• Fix an issue where searching for existing Jira issues in the Intercom app fails and returns the same view again.

🎉 New Features

• You can now provide values for component, environment and priority fields for issues created via the Intercom app.

🐞 Bug Fixes

• Fix an issue where some conversation parts are not rendered in the conversation view in Jira.

🐞 Bug Fixes:

• Fix an issue where admins cannot configure the Intercom Inbox app's endpoints because the app is not compatible with API version 1.3

This release provides compatibility with Jira 8.x. Please note that any future Intercom for Jira releases will have the following version numbering:

• for Jira 7.x: Intercom for Jira 2.x
• for Jira 8.x: Intercom for Jira 3.x

We will continue to support and develop new features for Jira 7.x and 8.x in accordance with the Atlassian Support End of Life Policy.

🎉 New Features

• The Intercom app now remembers the form input if issue creation fails due to validation errors
• The Intercom app now supports the due date field and the following custom fields in the create issue form: single and multi-line text, URL, single select, date and date-time, number and radio buttons

🎉 New Features

• Only show Jira projects in the Intercom app that are actually connected to an Intercom workspace

⬆️ Improvements

• Allow Intercom users to navigate through the paginated project and issue search results

🐞 Bug Fixes

• Fix an issue where the configuration page fails to render properly in Jira Service Desk projects
• Fix wrong Intercom app URL details on the Intercom settings page
• Fix an issue where searching for projects fails if the case does not match

🎉 New Features

• If an Intercom admin creates a Jira issue from Intercom, the app now adds a reference to that admin at the end of the issue description.

⬆️ Improvements

• This version contains several minor updates to increase stability and improve security.

⬆️ Improvements

• Limit the number of rendered issues to 5 in the Intercom app when searching for existing issues or showing the most recent ones.

🐞 Bug fixes

• Fix an issue where searching for existing Jira issues in the Intercom app fails and returns the same view again.

🎉 New Features

• You can now provide values for component, environment and priority fields for issues created via the Intercom app.

🐞 Bug Fixes

• Fix an issue where some conversation parts are not rendered in the conversation view in Jira.

🐞 Bug Fixes:

• Fix an issue where admins cannot configure the Intercom Inbox app's endpoints because the app is not compatible with API version 1.3

In this version, we are bringing back the Intercom integration - this time better, faster and a lot more convenient.

Gone is the old way of remembering commands to post as notes to create or link Jira issues. With the new built-in Intercom app you can see linked Jira issues in Intercom and create a new issue in a few simple clicks.

This version also includes everything that we had in Jira before - see linked Intercom conversations next to your Jira issues or get updates posted to Intercom conversations when issues are updates.

Support for Jira 8 is on it's way and coming very soon.

🐞 Bug Fixes:

• Fix an issue where linked Intercom conversations render as a blank dialog if they contain comments from deleted Intercom admins

🎉 New

• You can now read your linked Intercom conversations directly in Jira. This is particularly useful for Jira users who do not have an Intercom user account but need to get more context from a conversation.

🎉 New

• Linked Intercom conversations render now much more compact and have an expandable panel that shows customer and conversation details
• Conversation details now also show conversation tags

🎉 New

• Add support for Jira 7.10.x, 7.11.x, and 7.12.x

🐞 Bug Fixes:

• Fix an issue where the Jira UI freezes after a comment has been added.

🎉 New

• Updated rendering of linked conversations in Jira issue view. It now shows user/lead attributes without opening a dialog.

Bug Fixes

• Fix an issue where Intercom users in the linked conversation view are wrongly labeled as leads.
• Fix an issue where the linked conversation view loads indefinitely when there is no Intercom connection

⬆️ Minor backend improvements to increase conversation actions performance. After the update, it may take 5 to 10 minutes until changes in Intercom propagate.

🐞 Bug Fixes

• Fix an issue that causes multiple webhooks being created in Intercom when enabling conversation actions for multiple Jira projects.
• Fix an issue where Jira issue comments with new lines are not pushed to Intercom.

🎉 This is the initial release of Intercom for Jira Server. Welcome aboard!