419
Customers have installed this app in at least 419 active instances.
419
Customers have installed this app in at least 419 active instances.
    by ToolsPlusfor Jira Cloud, Jira Server 7.3.0 - 7.12.3 and more versions
    Versions available for Jira Server 7.2.0 - 7.2.15
    Supported
    ToolsPlus supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    ToolsPlus supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Combine the simplicity of Intercom communication with the power of Jira issue management

    Combine the simplicity of Intercom communication with the power of Jira issue management

    Combine the simplicity of Intercom communication with the power of Jira issue management

    Improve workflow efficiency

    Keep customers up to date

    Put Intercom at your fingertips

    Allow your customer service team to create Jira issues directly from Intercom conversations.

    Get issue updates in conversations as they happen. Re-open closed conversations on updates so your team knows instantly when it's time to get back to the customer.

    See Intercom data right inside Jira. Configure visible Intercom fields and order them using drag 'n drop.

    Improve workflow efficiency

    Keep customers up to date

    Put Intercom at your fingertips

    Allow your customer service team to create Jira issues directly from Intercom conversations.

    Get issue updates in conversations as they happen. Re-open closed conversations on updates so your team knows instantly when it's time to get back to the customer.

    See Intercom data right inside Jira. Configure visible Intercom fields and order them using drag 'n drop.

    More details

    Key features:

    • Easily connect any Jira project to any Intercom app with a single click
    • Link Intercom conversations to Jira issues and see issue updates in conversations as they happen
    • Re-open closed conversations when a linked Jira issue gets updated so your team knows instantly when it's time to get back to the customer
    • Create and link Jira issues directly from Intercom Conversations
    • See Intercom Users and Leads extracted from linked conversations next to your Jira issue
    • Configure visible Intercom fields and order them using drag 'n drop

    Are you looking for a different feature? Contact us via Intercom messenger on toolsplus.io or by email support@toolsplus.io

    Note that this add-on is not built by Intercom. Please do not use the Intercom messenger on their website for requests regarding this add-on.

    More details

    Key features:

    • Easily connect any Jira project to any Intercom app with a single click
    • Link Intercom conversations to Jira issues and see issue updates in conversations as they happen
    • Re-open closed conversations when a linked Jira issue gets updated so your team knows instantly when it's time to get back to the customer
    • Create and link Jira issues directly from Intercom Conversations
    • See Intercom Users and Leads extracted from linked conversations next to your Jira issue
    • Configure visible Intercom fields and order them using drag 'n drop

    Are you looking for a different feature? Contact us via Intercom messenger on toolsplus.io or by email support@toolsplus.io

    Note that this add-on is not built by Intercom. Please do not use the Intercom messenger on their website for requests regarding this add-on.

    Reviews for cloud

    (8)
    Sign in to write a review
    by Redouan Aouragh on 2018-10-04
    The tool is great saves you a lot of time.
    Was this review helpful?YesNo
    by Emery Walraet on 2018-06-29
    Must have for everyone using Jira and Intercom. Makes communication between our dev and support team more efficient. Good and quick support too!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Filippo Barbe on 2017-12-07
    A must have add-on for Intercom users! Useful and time-saving add-on for who is using Intercom for interacting with customer and Jira for tracking software production.
    2 out of 2 found this review helpful
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    Reviews for server

    (8)
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    by Michael Mancuso on 2018-09-26
    Our CS and Engineering teams needed a 2-way connection between Intercom and Jira Server to bring critical information about our customer issues and our application into our escalated tickets for triage. After testing Intercom for JIRA and working closely with the friendly and responsive ToolsPlus team, the tool is working brilliantly for us. Highly recommended.
    1 out of 1 found this review helpful
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    Reviews for Data Center

    (8)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$60050 users$1,100100 users$2,000250 users$4,000500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1.25
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ToolsPlus provides support for this app.

    ToolsPlus provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-10-19

    Summary

    New: See linked Intercom conversation in Jira

    Details

    New

    • You can now read your linked Intercom conversations directly in Jira. This is particularly useful for Jira users who do not have an Intercom user account but need to get more context from a conversation.

    Versions

    Version 1.2.1 Jira Server 7.3.0 - 7.12.3 Released 2018-10-19

    Summary

    New: See linked Intercom conversation in Jira

    Details

    New

    • You can now read your linked Intercom conversations directly in Jira. This is particularly useful for Jira users who do not have an Intercom user account but need to get more context from a conversation.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Intercom for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Intercom for Jira. You're prompted to log into MyAtlassian. Intercom for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Intercom for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Intercom for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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