Intercom for Jira

by ToolsPlus

works with Jira Cloud

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Overview

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Installation

Key highlights of the appCombine the simplicity of Intercom communication with the power of Jira work management

Put Intercom at your fingertips

Link Intercom conversations to Jira work items and instantly see conversation, user, and company details next to your Jira work items.

Keep customers up to date

Get live work item updates in conversations, and have closed conversations reopened so your team knows instantly when it's time to get back to the customer.

Improve workflow efficiency

Allow your Intercom team to create Jira work items without ever leaving Intercom by installing the free Jira Cloud companion app from the Intercom app store.

Supporting media

More details

Key features:

🔌 Connect any Jira space to any Intercom workspace with a single click
🔗 Link Intercom conversations to Jira work items and get live work item updates in conversations
💬 Read linked Intercom conversations without leaving Jira
🔄 Reopen closed conversations when a linked Jira work item gets resolved so your team knows instantly when it's time to get back to the customer
➕ Create, link, and comment Jira work items without leaving Intercom using the complementary Intercom app
👀 See Intercom users and leads from linked conversations next to your Jira work item
🛠️ Configure visible Intercom fields and reorder them using drag 'n drop

Are you looking for a different feature? Contact us via Intercom messenger on toolsplus.io or by email support@toolsplus.io

Note that this app is not built by Intercom. Please do not use the Intercom messenger on their website for requests regarding this app.

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Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Trust center

New

Access the partner's trust center to review their security, compliance and privacy information for this app.

Check out partner trust center

Integration permissions

Intercom for Jira integrates with your Atlassian app

Version information

Version 2.3.0•for Jira Cloud

Release date: Apr 3rd 2025
Summary: ⬆️ App module migration to Forge (apps on Atlassian-hosted infrastructure)
Details: This update migrates a few app modules (apps on Atlassian-hosted infrastructure) to the Forge platform. There is no new or changed functionality.
Payment model: Paid via Atlassian
License type: Commercial