view26 Charts, Portal Reports & Dashboards for JSM

Simple and easy-to-use dashboard that helps us share useful statistics with our service desk customers. Whenever we've needed support, the team at View26 has been quick to respond and very helpful.

This app has been a massive help in automating our customer reports. The widget-based functionality means we do not have to rely on our development team's time and resources to extract data for us. We can simply take what's already within Jira and alter it in a way that is much more visually appealing. The Support team is also very approachable and helpful.

Our team have been using View26 Charts and Reports for JSM for a while now, and it’s made a big difference in how we track and present our service metrics. The dashboards are clean, easy to customize, and give us the visibility we need without extra effort. The setup was straightforward, and whenever we’ve reached out with questions, the support team has been quick and helpful. Overall, it’s a solid app that delivers exactly what we needed for better reporting in Jira Service Management.

App randomly does not work from time to time. Comes back on eventuality , but is a huge issue when trying to work with clients. EDIT: Issue has not been resolved, request for support have been ignored. Lowering this rating from 2 star to 1. EDIT 2:Issue has been resolved and the team is reporting NO issues since!

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  view26 GmbH

  Hi Cameron,

  First and foremost, we sincerely apologize for the experience you've had. We deeply regret the inconvenience caused.

  To be completely transparent — our support email system broke unexpectedly after we enabled two-factor authentication as part of our SOC2 compliance process. Unfortunately, this led to emails sent to our helpdesk not being forwarded, and we did not realize this immediately.

  As soon as we received your feedback, we investigated and corrected the issue. We take full responsibility for this oversight.

  We are firmly committed to ensuring 100% uptime and reliability of our app features. We request your team to please contact our helpdesk again, and we will prioritize addressing any outstanding concerns you may have.

  Thank you again for your patience and for bringing this to our attention.

  – Ajay

  COO

  VIEW26 GmbH

Thanks for the support.. we find the app useful for our reporting needs for JSM projects..