Customers have installed this app in at least 32 active instances.
    by ServiceRocketAtlassian Verified
    ServiceRocket is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Cloud
    ServiceRocket supports this app.

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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Customer information at your fingertips. Get Jira Service Desk and Salesforce CRM to empower your customer service team

    Customer information at your fingertips. Get Jira Service Desk and Salesforce CRM to empower your customer service team

    Delight your customers

    Make the best of both systems

    Reduce manual tasks

    With customer information available in Jira Service Desk, your customer service team have a better insight, can make informed decision and be empowered to create personalized experience for customers.

    A simple but powerful integration that lets Jira Service Desk and Salesforce do what they are best at. Don't let your teams down by not using the right system for the right purpose.

    Reduce manual tasks and context switching. With automatic match between a Salesforce Contact and a Jira Service Desk request reporter, customer information is instantly visible to your customer service team.

    More details

    Your customer success is your team success. Your team works with customers in Jira Service Desk but customer information is only available in Salesforce. Let the connector solves this problem.

    The benefits include:

    • Better experience for your customers; your customer service team has immediate access to customer information; to create personalized experience and ask the right questions.
    • Integrated experience for your teams; everyone across Jira Service Desk and Salesforce gets the same view of customer.
    • Speeds up Jira Service Desk adoption, while fully utilizing CRM capabilities of Salesforce.

    Key features:

    • Automatic match of reporter with Salesforce Contact in all Jira Service Desk requests.
    • View Contact and Account information from within Jira Service Desk requests.
    • Coming soon - support for more Salesforce objects and fields.
    • Look-and-feel is ready for the new Jira experience.

    Use cases:

    • Integrated customer success ecosystem
    • Customer service helpdesk
    • Case management system

    Reviews for cloud

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    by Rick Baker on 2018-05-14
    Works as expected, adds context to our customer's tickets in regards to the company profile.
    1 out of 1 found this review helpful
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    by Brittany Jonaitis on 2018-02-14
    You can't use both the Cloud connector and the Service Desk together with Salesforce. Difficult to map if you have a highly custom process or set up.
    1 out of 1 found this review helpful
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    Reviews for server

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    Up to 10 users
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    ServiceRocket is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.


    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Jira Cloud Released 2017-06-27


    Minor version update


    Minor version update


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Salesforce & Jira Service Desk Connector.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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