OVERALL RATINGS
INSTALLS
173
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appIntegrate Salesforce and Jira Service Management to personalize the customer experience and improve visibility across teams
Personalize your customer service
With customer information at the fingertips of your Jira Service Management team, they will have better insights to make informed decisions and be empowered to create a personalized experience for customers.
Reduce manual tasks, improve productivity
No more context switching. With an automatic match between a Salesforce Contact and a Jira Service Management request reporter, customer information is instantly visible to your customer service team.
Security you can trust
Contact Views is part of Atlassian’s Bug Bounty Program. We’ve got your back!
More details
When your customers succeed, your team excels and your business thrives. Exceed customer expectations by keeping your Salesforce and JSM teams connected.
The benefits include:
- Immediate access to customer information
- Better experience for your customer
- Integrated experience for your teams; everyone across JSM and Salesforce gets the same view of the customer.
- Faster adoption of JSM, while fully utilizing the CRM capabilities of Salesforce.
Key features:
- Automatic match of the reporter with Salesforce Contact in all JSM requests
- View Contact and Account information from within JSM requests
- Ready for the new Jira experience.
Use cases:
- Integrated customer success ecosystem
- Customer service helpdesk
- Case management system
Learn more:
This app is now part of the Appfire portfolio. The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Contact Views for Salesforce & JSM integrates with your Atlassian product
Version information
Version 1.1.14-AC•for Jira Cloud
Release date
May 13th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial