Customer information at your fingertips. Get Jira Service Management and Salesforce CRM to empower your customer service team
Customer information at your fingertips. Get Jira Service Management and Salesforce CRM to empower your customer service team
Customer information at your fingertips. Get Jira Service Management and Salesforce CRM to empower your customer service team
Delight your customers
Make the best of both systems
Reduce manual tasks
With customer information available in Jira Service Management, your customer service team has a better insight, can make an informed decision, and be empowered to create a personalized experience for customers.
A simple but powerful integration that lets Jira Service Management and Salesforce do what they are best at. Don't let your teams down by not using the right system for the right purpose.
Reduce manual tasks and context switching. With an automatic match between a Salesforce Contact and a Jira Service Management request reporter, customer information is instantly visible to your customer service team.
More details
Your customer success is your team's success. Your team works with customers in Jira Service Management but customer information is only available in Salesforce. Let the connector solves this problem.
The benefits include:
- Better experience for your customers; your customer service team has immediate access to customer information; to create a personalized experience and ask the right questions.
- Integrated experience for your teams; everyone across Jira Service Management and Salesforce gets the same view of the customer.
- Speeds up Jira Service Management adoption, while fully utilizing the CRM capabilities of Salesforce.
Key features:
- Automatic match of the reporter with Salesforce Contact in all Jira Service Management requests.
- View Contact and Account information from within Jira Service Management requests.
- Look-and-feel is ready for the new Jira experience.
Use cases:
- Integrated customer success ecosystem
- Customer service helpdesk
- Case management system
Reviews for cloud
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Hi Ankit,
Thank you for your feedback and sending your love!
-Aidin - Product Manager
Hi Stefan,
Thank you for your feedback. We are constantly working on improving our products, as we have a wide range of products for Salesforce domain such Classic Connector for Salesforce & Jira (Server), Connector for Salesforce & Jira (Cloud and Server), we have launched this product as a very light complimentary product, but we'd love to hear from you what else you want this product does. Please reach out to us via support[at]servicerocket.com
Thank you.
-Aidin - Product Manager
Thank you, Rick, for your feedback, we really appreciate it!
-Aidin - Product Manager
Thank you Brittany for your feedback.
We constantly work on enhancing our products, I'd love to hear about your usecase.
Shoot me an email at aidin@servicerocket.com
Reviews for server
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Reviews for Data Center
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Cloud Pricing
Server Pricing
Data Center Pricing
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
ServiceRocket provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2019-09-19
Summary
Required scopes changed
Details
Required scopes changed:
- Added: ACCESS_EMAIL_ADDRESSES
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Connector for Salesforce & JSM.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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