Training for Jira

Hi Iris, you're right in that the tutorials included in the Marketplace app are designed to get end users up to speed on the basics of Jira. Jira Administrators tell us that these tutorials allow their end users to train themselves, instead the Admins having to train everyone.

To help our Jira administrators, Atlassian offers hands-on courses to help with the more complex concepts and best practices involved with Jira administration and certification to help people build their careers. We also offer a growing (free) library of Skill Builders videos that explore technical topics in more depth. We hope you'll find these resources helpful.

Hi Ryan, while there's no automated way to push your users into the training, we've had customers run contests and offer rewards or drawings to encourage participation. And you might consider adding the requirement (or suggestion) to take the tutorials in on-boarding plans for new hires.

In case you're not aware of this option, you can track who has taken has which tutorials by subscribing to a report that will be sent to you on your preferred schedule (daily, weekly, monthly...). Within the Training app, under the "Administrator" section, go to Reports and then click the "User Details" report. Fill in your preferences, submit it, and you'll receive a .CSV file by email. We hope this gives you some ideas in getting your teams engaged in learning more about Jira.

Hi Meg,

1. This issue has been resolved. Please see if you can access the documentation at this link now: https://confluence.atlassian.com/training-for-jira-cloud/training-for-jira-documentation-915477840.html?_ga=2.234777438.1364621932.1535645726-664585035.1521152905 (or click on the Documentation link from this page: https://marketplace.atlassian.com/apps/1217110/training-for-jira?hosting=cloud&tab=overview. As you mentioned, the functionality is pretty straight-forward so this is just extra info.

2. We'd like to hear more about your requirements for user reporting. Even though you have paused your subscription, would you mind opening a ticket on this Service Desk so we can discuss there? We may have interim workarounds for getting user data in reports that we can send automatially. Service Desk Link: https://getsupport.atlassian.com/servicedesk/customer/portal/9/group/95.

3. Thanks for your candid feedback about the amount of content, Meg. I'm glad you could pause your subscription in the timeframe when we've been less actively adding content. We do have plans to add at least another series (maybe two) before the end of the calendar. Early next year, we plan to add more content and more frequently. I hope you'll check back in around January.

Thank you for writing - we are working hard to make this product better for our customers...