71
Customers have installed this app in at least 71 active instances.
    by Ugubi.iofor Jira Cloud
    Supported
    Ugubi.io supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Create threaded comments in Jira issues comments

    Create threaded comments in Jira issues comments

    Create threaded comments in Jira issues comments

    Answer to comments to create a threaded comment

    View all threads in 1 click; open them instantly

    Richtext supported - Jira Text Formatting Notation

    Use the "answer" button to reply to a comment

    In 1 click, see all the threads created and navigate to them directly without scrolling

    Richtext is supported by using the standard Jira Text Formatting Notation. All functionalities are available: images, emoticons, styles, ...

    More details

    Usual Jira comments are all queued one after the other and cannot be nested.

    With Threaded Comments, you can create answers (threads) to a comment and those answers will be nested to the comment.

    Reviews for cloud

    (25)
    Sign in to write a review
    by Mikalai Karol on 2020-09-23
    Doesn't fit our needs and looks like half-baked prototype app: 1) not able to tag specific people in the tread comment with @. 2) every single comment in thread is added to general list of comments, which makes it a mess. -> need an option to hide comments which are part of the threads 3) in case comment was deleted from 'comment' section, once viewing the thread it belonged to it shows "Error" -> need a good error message 4) the user who wrote parent comment doesn't receive a notification about anyone answering in the thread.
    Was this review helpful?YesNo
    Ugubi.io

    Hello Mikalai,

    Thank you for your feedback. We are please to announce that we will deliver a new version of the plugin in the coming weeks. This new version will include the default editor and a brand new interface.

    In the meantime, feel free to contact us for any question or other new feature you may need.

    Best regards,

    by Mikaela Bertucci on 2020-08-13
    Would be great to make the threaded comments the default comments.
    Was this review helpful?YesNo
    by David Berrios on 2020-08-12
    When replying back to a customer does it show the entire email thread?
    Was this review helpful?YesNo
    Ugubi.io

    Good morning,

    Within a thread, users can see the parent thread comment on the top of the page.

    Please note that a new version of the plugin is coming soon where you will be able to create unlimited sub threads.

    Feel free to send us an email in you need more information.

    Best regards,

    by Cristina Lusetti on 2020-03-31
    I find this app for comments really useful to reducing process for the client management feedback. We started with some issues, but support has been very quick and helpful to understand the problems and fix them very soon. Much much appreciated!
    4 out of 4 found this review helpful
    Was this review helpful?YesNo
    by Jon Carey on 2019-10-25
    not usable
    0 out of 2 found this review helpful
    Was this review helpful?YesNo
    Ugubi.io

    Hello Sir,We are sorry that we were not able to use the plugin as expected. Feel free to contact us if you have any question or need support to configure the app.

    Best regards,

    Reviews for server

    (25)
    Sign in to write a review
    by Glenn Kubiak on 2017-07-26
    Right now this is the only option for Jira Cloud users. Does a basic job, but needs some big improvements... 1) Not "true" threading. Threading is only one-level deep. Cannot reply to a reply. 2) Reply text is lost without warning when clicking on any links in the Threaded Comments tab. 3) Images do not display thumbnails in Threaded Comments tab. 4) Documentation link has been deleted. 5) Thread replies to not support auto-complete for user ids. 6) Thread replies to not support markup assistance. 7) Thread replies to not support comment preview. 8) Thread replies cannot be sorted, and they sort most recent to the top. This doesn't make sense because then the "story" does not read chronologically. 9) Threads not displayed by default. Have to click on top-level comment to see lower-level threaded comments. 10) Thread nesting is not nicely-displayed. Could use better visual cues to separate comments and replies.
    3 out of 7 found this review helpful
    Was this review helpful?YesNo
    Ugubi.io

    Hi Glenn,

    Thank you for your review.

    1) The one-level deep is an architectural choice we made, like Slack for example, that simplifies threads use (too much nested levels of comments is not good for readability for example). Moreover, the one level thread choice gives the possibility to list all the current threads and displays them in the "view all threads" panel and accessing to them is then easier.

    2) Will be fixed in the next version.

    3) This functionality is interesting but is not yet on our priorities.

    4) Documentation link is now OK: https://ugubibiz.atlassian.net/wiki/spaces/THDCJC/overview

    5) Will be implemented in the next version.

    6) It supports markup already, but there is no assistance, for the moment. Will be implemented in the next version.

    7) Will be implemented in the next version.

    8) Thread replies are sorted based on the main thread sorting that can be set with the top-right arrow button.

    9) Good idea. Will be implemented in the next version.

    10) Will be enhanced in the next version.

    You are right, right now this is the only option for Jira Cloud users. And this is why we first made this "simple" version such that we can now take all the feedback and enhance it based on the real end users needs, like yours described here.

    Cheers,

    Ugubi Team

    Reviews for Data Center

    (25)
    Sign in to write a review
    by Glenn Kubiak on 2017-07-26
    Right now this is the only option for Jira Cloud users. Does a basic job, but needs some big improvements... 1) Not "true" threading. Threading is only one-level deep. Cannot reply to a reply. 2) Reply text is lost without warning when clicking on any links in the Threaded Comments tab. 3) Images do not display thumbnails in Threaded Comments tab. 4) Documentation link has been deleted. 5) Thread replies to not support auto-complete for user ids. 6) Thread replies to not support markup assistance. 7) Thread replies to not support comment preview. 8) Thread replies cannot be sorted, and they sort most recent to the top. This doesn't make sense because then the "story" does not read chronologically. 9) Threads not displayed by default. Have to click on top-level comment to see lower-level threaded comments. 10) Thread nesting is not nicely-displayed. Could use better visual cues to separate comments and replies.
    3 out of 7 found this review helpful
    Was this review helpful?YesNo
    Ugubi.io

    Hi Glenn,

    Thank you for your review.

    1) The one-level deep is an architectural choice we made, like Slack for example, that simplifies threads use (too much nested levels of comments is not good for readability for example). Moreover, the one level thread choice gives the possibility to list all the current threads and displays them in the "view all threads" panel and accessing to them is then easier.

    2) Will be fixed in the next version.

    3) This functionality is interesting but is not yet on our priorities.

    4) Documentation link is now OK: https://ugubibiz.atlassian.net/wiki/spaces/THDCJC/overview

    5) Will be implemented in the next version.

    6) It supports markup already, but there is no assistance, for the moment. Will be implemented in the next version.

    7) Will be implemented in the next version.

    8) Thread replies are sorted based on the main thread sorting that can be set with the top-right arrow button.

    9) Good idea. Will be implemented in the next version.

    10) Will be enhanced in the next version.

    You are right, right now this is the only option for Jira Cloud users. And this is why we first made this "simple" version such that we can now take all the feedback and enhance it based on the real end users needs, like yours described here.

    Cheers,

    Ugubi Team

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $1.75
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.25
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Ugubi.io provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-07-17

    Summary

    Bug fixes

    Details

    • Fixed display of a comment in a thread containing an image
    • Fixed timeout error after 5 minutes without using the app

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Threaded Comments.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

    Similar apps