18
Customers have installed this app in at least 18 active instances.
    by PingPilotfor Jira Cloud
    Supported
    PingPilot supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Put an end to painful support forms & bring clarity to Jira Service Desk Requests. Raise them with PingPilot: Voice, SMS and Chat

    Put an end to painful support forms & bring clarity to Jira Service Desk Requests. Raise them with PingPilot: Voice, SMS and Chat

    Put an end to painful support forms & bring clarity to Jira Service Desk Requests. Raise them with PingPilot: Voice, SMS and Chat

    Offer Voice, SMS, & Live Chat Support

    Raise Requests via Human Interactions

    All Your Teams Sharing Status Updates

    Add your Portal Site URL into any elements that accept hyperlinks and put your customers in contact with your support team via Voice, SMS & Live Chat.

    Support forms and help guides only stress your customers and your team—especially when issues are poorly described. Raise support requests on your customer's behalf via voice, sms, and live chat.

    Streamline your support processes by sharing Jira Service Desk Request statuses across all of your teams.

    More details

    Built by PingPilot, a new Atlassian Ecosystem vendor that helps create and foster a stronger, more human connection between your company and it's customers.

    Offer Your Customers Out-of-this-World Experiences in Voice, SMS, and Live Chat. PingPilot helps companies create dedicated connections to their customers by giving back control of the communication channel. Using voice, SMS and chat on their favorite device, customers are automatically routed to interact with the same dedicated agent, and pick up the conversation exactly where they left off—no matter where they are. Every time.

    PingPilot’s features are designed for the teams of tomorrow. In under 60 seconds, you can create a PingPilot Signal and assign a team to it. We’ll forward all customer interactions, from each Signal you create, to your team’s smart devices (including mobile phones and web browsers) so they can work anywhere.

    Ditch the desk phones and clear out the cubicles. Your team is going places.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    PingPilot provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

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    Versions

    Jira Cloud Released 2017-07-29

    Summary

    We added some new features and squashed a few bugs.

    Details

    • We added a way for PingPilot agents to cancel Jira Service Requests that are cancelable.
    • We now support a few advanced Jira Service Desk Request fields, such as labels and components

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Voice, SMS & Chat for Jira Service Desk.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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