11
Customers have installed this app in at least 11 active instances.
    by PuzzleLogicfor Jira Cloud
    Supported
    PuzzleLogic supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Consolidated view of incidents, changes, problems, assets and components for unified devops # cmdb, ITSM, config

    Consolidated view of incidents, changes, problems, assets and components for unified devops # cmdb, ITSM, config

    Consolidated view of incidents, changes, problems, assets and components for unified devops # cmdb, ITSM, config

    Agile Configuration Management for DevOps

    Determine Application Impact Fast

    Incident Investigation for DevOps & Support Teams

    Track critical application components and hosts in a flexible, schema-less CMDB that easy to setup and manage. Connect multi-cloud and on-prem environments seamlessly.

    Service Advisor makes knowing which application is impacted easy. Create an incident in JSD, and the real-time integration determines the impacted application in seconds. View app dependencies for end-to-end visibility.

    Our cloud hosted platform allows you to store up to 30 days of data to analyze integrated JSD incidents, logs, monitoring alerts, or virtually any ops data in a unified incident investigation and resolution workspace.

    More details

    Service Advisor is a brand-new way of doing IT Operational Configuration Management. Our modern incident investigation and resolution platform combines Jira Service Desk tickets, components and configuration items, and other DevOps data into a unified workspace to let you know what’s happening, what's broken, and what's changed.

    Service Advisor extends and enables Jira Service Desk users to easily identify, store and analyze business application impact of incidents and monitoring alerts to investigate and resolve incidents up to 50% faster.

    Highlights:

    · Forward Jira tickets and other external monitoring alerts from existing tools

    · Search across all data in a unified workspace

    · View entire application stack in an easy to use CMDB registry

    · Connect upstream/downstream systems for more complex environments

    · Create personalized on-the-fly rules to stay ahead of what’s important

    · Pinpoint root cause with ease without needing to involve other teams

    Try it free today!

    Reviews for cloud

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for Data Center

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    PuzzleLogic provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2017-07-03

    Summary

    Required scopes changed

    Details

    Required scopes changed:

    • Added: ADMIN, SPACE_ADMIN, PROJECT_ADMIN, DELETE

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Service Advisor for Jira Service Desk.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

    Similar apps