172
Customers have installed this app in at least 172 active instances.
    by CloudAppfor Jira Cloud
    Supported
    CloudApp supports this app.

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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Use visuals like screenshot annotations, screen recordings, and gifs to enhance and better explain your issues and bugs in Jira

    Use visuals like screenshot annotations, screen recordings, and gifs to enhance and better explain your issues and bugs in Jira

    Use visuals like screenshot annotations, screen recordings, and gifs to enhance and better explain your issues and bugs in Jira

    Record your screen to reproduce bugs with video

    Draw, markup, and annotate your screenshots

    Share links to videos and screenshots

    Record your screen in HD with audio or create a GIF to better explain a bug or workflow that would normally require paragraphs of text. Simplify your bug reporting, add deeper context, and close bugs faster.

    Annotate your screen to more clearly describe a bug or problem. Use lines and arrows to highlight, blur to obscure sensitive text, and emoji to add personality to your day (and to encourage your team to close that bug).

    Just share a CloudApp link in a Jira issue and you’ll be able to instantly add visual context. Easily add a full high definition screen recording of a bug, annotate and mark up a screenshot to give clearer feedback

    More details

    CloudApp is the #1 visual feedback and testing platform for teams. Create screen recordings of bugs, product explainer GIFs, give feedback with screen annotations, and embed video walkthroughs with voice overs in your documentation for unmatched productivity.

    Features include:

    • Record your screen in high definition with audio, GIF capture and webcam support
    • Annotate your screenshots with lines, arrows, circles, blur, text and emoji
    • Instantly upload and share large files with just a short link.
    • Requires Mac or Windows desktop install
    • SSO and SAML integrations to ensure your data remains safe and secure.

    CloudApp for Jira Software and Service Desk enable teams to easily attach your videos, GIFs, and annotated images to your Jira issues.

    Reviews for cloud

    (24)
    Sign in to write a review
    by Brock Mittleider on 2018-04-25
    Uninstalled due to is causing issue screens to be slow loading and have loading issues and also unable to attach/embed a drop to an issue descriptions.
    1 out of 1 found this review helpful
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    CloudApp

    Hi Brock, really sorry to hear that you experienced slow loading. We've worked on some performance issues and hope to have addressed those. For the issue descriptions, that's a new feature that we're working on!

    by Jitendra Vyas on 2018-01-18
    How to install it on Jira server?
    Was this review helpful?YesNo
    by Ian Colledge on 2017-11-17
    Made me sign up for some cloud nonsense and install rubbish locally on pc. Needs to work from the browser.
    Was this review helpful?YesNo
    CloudApp

    Hey Ian, sorry about the confusion here. Would it help if we updated the copy on the 'Overview' page? CloudApp is primarily a desktop app for Mac and Windows that allows you to:

    • Annotate Screenshots
    • Record Your Screen as a High Def Video or GIF
    • Upload and Share Files

    All of the magic here uses functionality that is more powerful from the desktop, and that's why we've built it in this way. We'll have a Chrome extension in the future, if that would be helpful for you?

    by Juan Guardianelli on 2017-10-30
    It has been great so far. I find it really handy when it comes to adding videos to a ticket when you need to reproduce a bug, etc. Really useful for our support team that doesn't have the free time to write a full description of how to reproduce!
    Was this review helpful?YesNo

    Reviews for server

    (24)
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    by Cristian Fagarasan on 2017-09-08
    I like the new integration. Now it's easier to attach screenshots and recordings to issues. What I can say is that this window is becoming annoying: https://cl.ly/1e0v0G0s2J2B. I did not use it until now. I can't tell that it is not useful, but I would appreciate if it would be minimized by default. I would find it useful that the CloudApp field will appear here when I create a new issue: https://cl.ly/0k3z1D102m0C. I must say I love your tool and appreciate your drive for continuous improvement. Keep up the good work.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Dan Bilauca on 2017-09-08
    Pro: I like the idea of having access to all the screenshots I have made I like the idea of editing the annotations on a screenshot days after it was made I like having access to my screenshots in JIRA, big plus here Easy to add remove etc. I like having access to my screenshots in browser, even I can see them in my local app With each day I use CloudApp I discover more and more cool functionalities which are surprising me Concluding, I like to use CouldApp and when I am saying that just have in mind I was a user of Jing. I got used to use Jing but CloudApp is more beyond it. Con: In JIRA maybe the CouldApp box is to big but maybe I am a developer and I don’t need to have access to all screenshots I’ve ever made Not sure if it’s a bug from you or JIRA but I’d not put the text: No more Drops here, in top right corner, maybe at the end would be better. In JIRA I’d like to see the Drops inside the current page/tab, in a popup maybe, cos at this moment when I click a Drop it opens the screenshot in new tab/window.
    Was this review helpful?YesNo
    by Bogdan Lupascu on 2017-09-07
    I just wanna let you know that the embed of CloudApp with JIRA it’s AMAZING! It saves me a lot of time when I want to share different things with my team. The instant access to screen recordings and screen shots from the app, inside the JIRA task screen it’s the thing I wanted for a long time and couldn’t find it until I stumble on you guys. You are AMAZING! Thank you for this! Keep on rocking!
    Was this review helpful?YesNo
    by Philip Sexton on 2017-08-16
    Cannot install add-on due to to connection (http 500 error)
    Was this review helpful?YesNo
    CloudApp

    Hi Phil, thanks so much for reporting this. We're working on a fix and will follow up tomorrow (Wednesday) with a timeline.*Update: Hey Phil, we've potentially isolated the issue. Would you mind sending us an email at support@getcloudapp.com so we can look into this a bit more with you?Update 8/17: We've isolated an issue and made an update. Could you let us know if things are fixed on your end? Thanks!

    by Josephine Pinto on 2017-08-03
    I'm really impressed with CloudApp so far. The drops section is very handy for linking annotated screenshots. It makes things a lot easier. However, I personally would prefer that the image is uploaded and attached to the Jira task rather than 'dropped in'. But it's not a deal breaker at present as the app itself is so easy to use. Keep up the great work!
    Was this review helpful?YesNo
    CloudApp

    Thank you, Josephine! We'll take your feedback into consideration :)

    Reviews for Data Center

    (24)
    Sign in to write a review
    by Cristian Fagarasan on 2017-09-08
    I like the new integration. Now it's easier to attach screenshots and recordings to issues. What I can say is that this window is becoming annoying: https://cl.ly/1e0v0G0s2J2B. I did not use it until now. I can't tell that it is not useful, but I would appreciate if it would be minimized by default. I would find it useful that the CloudApp field will appear here when I create a new issue: https://cl.ly/0k3z1D102m0C. I must say I love your tool and appreciate your drive for continuous improvement. Keep up the good work.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Dan Bilauca on 2017-09-08
    Pro: I like the idea of having access to all the screenshots I have made I like the idea of editing the annotations on a screenshot days after it was made I like having access to my screenshots in JIRA, big plus here Easy to add remove etc. I like having access to my screenshots in browser, even I can see them in my local app With each day I use CloudApp I discover more and more cool functionalities which are surprising me Concluding, I like to use CouldApp and when I am saying that just have in mind I was a user of Jing. I got used to use Jing but CloudApp is more beyond it. Con: In JIRA maybe the CouldApp box is to big but maybe I am a developer and I don’t need to have access to all screenshots I’ve ever made Not sure if it’s a bug from you or JIRA but I’d not put the text: No more Drops here, in top right corner, maybe at the end would be better. In JIRA I’d like to see the Drops inside the current page/tab, in a popup maybe, cos at this moment when I click a Drop it opens the screenshot in new tab/window.
    Was this review helpful?YesNo
    by Bogdan Lupascu on 2017-09-07
    I just wanna let you know that the embed of CloudApp with JIRA it’s AMAZING! It saves me a lot of time when I want to share different things with my team. The instant access to screen recordings and screen shots from the app, inside the JIRA task screen it’s the thing I wanted for a long time and couldn’t find it until I stumble on you guys. You are AMAZING! Thank you for this! Keep on rocking!
    Was this review helpful?YesNo
    by Philip Sexton on 2017-08-16
    Cannot install add-on due to to connection (http 500 error)
    Was this review helpful?YesNo
    CloudApp

    Hi Phil, thanks so much for reporting this. We're working on a fix and will follow up tomorrow (Wednesday) with a timeline.*Update: Hey Phil, we've potentially isolated the issue. Would you mind sending us an email at support@getcloudapp.com so we can look into this a bit more with you?Update 8/17: We've isolated an issue and made an update. Could you let us know if things are fixed on your end? Thanks!

    by Josephine Pinto on 2017-08-03
    I'm really impressed with CloudApp so far. The drops section is very handy for linking annotated screenshots. It makes things a lot easier. However, I personally would prefer that the image is uploaded and attached to the Jira task rather than 'dropped in'. But it's not a deal breaker at present as the app itself is so easy to use. Keep up the great work!
    Was this review helpful?YesNo
    CloudApp

    Thank you, Josephine! We'll take your feedback into consideration :)

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    Versions

    Jira Cloud Released 2017-09-02

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Screen Recorder, Gifs, Screenshots.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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