30
Customers have installed this app in at least 30 active instances.
30
Customers have installed this app in at least 30 active instances.
    by JSoftwareAtlassian Verified
    JSoftware is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 7.0.0 - 7.9.2 and more versions
    Versions available for Jira Server 6.3.15 - 6.4.14
    Supported
    JSoftware supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    JSoftware supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Keep ‘em on your site

    Keep ‘em on your site

    Help at your fingertips

    Optimised for web mobile and mobile SDK

    It speaks your language by powerful admin

    Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it

    The Web Widget is designed to provide a simple user experience to complement mobile browsing

    The Web Widget can serve any combination of a basic contact form, knowledge base search

    Support mobile SDK

    It speaks your language - Embeddable present the right language according to end user browser settings

    Google Analytic integration

    Color picker

    Your custom injected script

    Help at your fingertips

    Optimised for web mobile

    It speaks your language by powerful admin

    Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it

    The Web Widget is designed to provide a simple user experience to complement mobile browsing

    The Web Widget can serve any combination of a basic contact form, knowledge base search

    It speaks your language - Embeddable present the right language according to end user browser settings

    Google Analytic integration

    Color picker

    Your custom injected script

    More details

    • Help at your fingertips - Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it
    • Optimised for mobile - The Web Widget is designed to provide a simple user experience to complement mobile browsing
    • It speaks your language - Embeddable present the right language according to end user browser settings
    • The best of Jira Service Desk - The Web Widget can serve any combination of a basic contact form, knowledge base search

    More details

    Setup guide : here

    • Help at your fingertips - Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it
    • Optimised for mobile - The Web Widget is designed to provide a simple user experience to complement mobile browsing
    • It speaks your language - Embeddable present the right language according to end user browser settings
    • The best of Jira Service Desk - The Web Widget can serve any combination of a basic contact form, knowledge base search

    Reviews for cloud

    (3)
    Sign in to write a review
    by Anthony Zepeda on 2017-12-06
    Any plans for a Server version?
    Was this review helpful?YesNo
    JSoftware

    Hi Anthony,

    Yes , We are under developing the server version. It can be released in next few weeks.

    Kind regards

    JSoft

    by Michael on 2017-04-30
    Embeddable widget helps our customers quickly find answers and leave a support message while surfing the website. I found this plugin is a convenient way to transition the customers to our Jira Service Desk. I like it.
    0 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (3)
    Sign in to write a review
    by Karl Hennermann on 2018-02-21
    Works, but seems unfinished. Issues: - Search works for single words, but search for multiple words separated by blank space returns no results - To 'Leave us a message', the user has to search first, and only after the search the message button appears. Unintuitive. It would be better to have a config option to show the button from the start. - If search finds no results, the 'Leave us a message' button does not appear at all, which completely defeats the purpose.
    Was this review helpful?YesNo
    JSoftware

    Hi Karl,

    Thanks for your value feedback. We are collecting the ideas how to improve this app to become useful for enduser.

    So please help watch this app

    Thanks

    JSoft

    by Michael on 2017-04-30
    Embeddable widget helps our customers quickly find answers and leave a support message while surfing the website. I found this plugin is a convenient way to transition the customers to our Jira Service Desk. I like it.
    0 out of 1 found this review helpful
    Was this review helpful?YesNo

    Pricing

    10 users$2025 users$5050 users$100100 users$200250 users$500500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    JSoftware is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    JSoftware is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2017-05-31

    Summary

    Support mobile SDK

    Details

    Versions

    Version 1.1.4.1 Jira Server 7.0.0 - 7.9.2 Released 2018-05-09

    Summary

    Improvement

    Details

    Add transparency for background

    Set default request type

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Embeddable for Jira, Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Embeddable for Jira, Jira Service Desk. You're prompted to log into MyAtlassian. Embeddable for Jira, Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Embeddable for Jira, Jira Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Embeddable for Jira, Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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