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    by RefinedWikiAtlassian Verified
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    for Jira Server 7.2.0 - 7.9.2
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    RefinedWiki supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Theme and customize Jira Service Desk customer portals

    Theme and customize Jira Service Desk customer portals

    Customized Portals

    A Branded Experience

    Extensive Self Service

    Use simple editors to customize customer facing portals by adding rich content including a search bar, quick link icons, navigation content, my requests and more.

    Use the theme editor to easily design customer portals to suit your company brand or individual teams.

    Help customers to find the right answers through tailored view permissions and extended self search including search hits showing recommended links and Confluence questions.

    More details

    Welcome to RefinedTheme for Jira Service Desk giving you the tools build a visual IT service experience.

    The app uses the same core capability (theme, layout and navigation) as top-selling app, RefinedTheme for Confluence.

    RefinedTheme for Jira Service Desk adds a customizable, branded and easy to use theme to Jira Service Desk. It refines the user interface of customer portals through:

    Themed customer portals

    Rich content additions

    • search highlight module
    • navigation content module
    • navigation icon module + more

    Simple editing capability (no coding needed)

    Improved self service

    • recommended links
    • confluence questions
    • confluence knowledge bases

    Displaying the right content for the right users

    • managing view permissions to sections of content
    • adding quick links to relevant content
    • displaying personal requests

    Read more about our app in Atlassian's article about 20 great add-ons for Jira Service Desk and 3 ways Refined Theme for Jira Service Desk can improve the user experience

    Reviews for cloud

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    by Gary Bates on 2017-07-05
    When is this going to be available for Cloud? Many of us are interested! :)
    0 out of 1 found this review helpful
    Was this review helpful?YesNo

    Hi Gary

    We are working on our Cloud version as we speak. If you would like to join our beta-program (to get a first hand look of it) you can send us an email at support(at)refinedwiki.com and we’ll keep you posted as we make progress.

    Best Regards,Maria Heij

    Update: The ALPHA version of this was just release, in case you want to take a sneak peak: https://marketplace.atlassian.com/plugins/com.refinedwiki.jsd.cloud.refinedtheme-alpha/cloud/overview

    by Dela De Youngster on 2017-03-10
    Same here. I've been patiently waiting for this for so long. Finally here, and loving it so far!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Lucas Dussurget [Valiantys] on 2017-03-08
    Been waiting for this - great product!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    We are very happy to hear that! Thanks Lucas!

    Reviews for server

    Sign in to write a review
    by Jason Freeman on 2018-04-16
    Very nice and professional theme. Very flexible. Glad that we purchased it. Just hope it gets support for Jira Server 7.9.0 very soon. :)
    Was this review helpful?YesNo

    Jason, thank you for the kind words, we're glad to hear you're making good use of our product. Support for Jira 7.9.0 is available as we speak.

    by Nick Dring on 2018-02-21
    Our team really like this plugin, it gives us our service a great look and improves Self Help as well as navigation. Our Service Desk couldn't be without it! Maria and the team at RefinedWiki have been great with support whenever we've had any issue. Highly recommended!
    Was this review helpful?YesNo

    Thanks so much Nick! Your positive feedback is very much appreciated and has been passed onto the team.

    by Mike Goebel on 2018-02-08
    Hey and thanks for the plugin. You are planning to customize (edit columns for sorting and export, from jira and custom fields) the request list of my Requests and all requests ?
    Was this review helpful?YesNo

    Hi Mike,

    Glad to hear you like the app. For customization of list layout in general requests and 'My Requests', we have an open feature request (find it here https://issues.refinedwiki.com/browse/RFJSD-87). However we are still in the phase of working out what such a feature could look like. You are welcome to contact us at support.refinedwiki.com at any time to get updates and ask questions! /Maria

    by Albert on 2018-01-29
    Thanks for plugin. Can change appearance login page? It is very important for customers.
    Was this review helpful?YesNo

    Hi Albert,Thanks for the positive review and the great question. At this moment in time it is not possible to theme the login page. It is on the roadmap for the product, but we do not have a set timeframe yet. If you want to keep track of the feature request, you are welcome to place watch/vote on our open ticket for this request: https://issues.refinedwiki.com/browse/RFJSD-15. Just for future reference, we run a themed support site support.refinedwiki.com where we encourage customers to file support requests, and suggest new features and improvements.Many thanks!

    by Gilberto Florez Tella on 2017-11-26
    It's a great plugin. It's amazing how you can change the user experience of the service desk. Just one question, are you thinking in including automatic movement of pictures and messages? It could be great to take adventage of this movement and incorporate more messages without using the scroll bar. Thanks an congratulations!
    Was this review helpful?YesNo

    Thanks for the great review and the warm words Gilberto! Regarding your question, we have some plans with the way images are displayed on a customer portal. The best thing to do would be to add your suggestion as a feature request as it's an excellent suggestion. The place to do this is on our support site (powered by RefinedTheme for JSD of course!): support.refinedwiki.com and by clicking "suggest a feature". Thanks again! We hope you continue to enjoy the user experience.


    10 users$1025 users$40050 users$750100 users$1500250 users$2500500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    RefinedWiki is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 1.2.8 Jira Server 7.2.0 - 7.9.2 Released 2018-04-17


    Support for Jira 7.9


    For more information, please read the release notes.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Refined Theme for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Refined Theme for Jira Service Desk. You're prompted to log into MyAtlassian. Refined Theme for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Refined Theme for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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