Theme and customize Jira Service Desk customer portals
Theme and customize Jira Service Desk customer portals
Use simple editors to customize customer facing portals by adding rich content including a search bar, quick link icons, navigation content, my requests and more.
Use the theme editor to easily design customer portals to suit your company brand or individual teams.
Help customers to find the right answers through tailored view permissions and extended self search including search hits showing recommended links and Confluence questions.
Welcome to RefinedTheme for Jira Service Desk giving you the tools build a visual IT service experience.
The app uses the same core capability (theme, layout and navigation) as top-selling app, RefinedTheme for Confluence.
RefinedTheme for Jira Service Desk adds a customizable, branded and easy to use theme to Jira Service Desk. It refines the user interface of customer portals through:
Themed customer portals
Rich content additions
- search highlight module
- navigation content module
- navigation icon module + more
Simple editing capability (no coding needed)
Improved self service
- recommended links
- confluence questions
- confluence knowledge bases
Displaying the right content for the right users
- managing view permissions to sections of content
- adding quick links to relevant content
- displaying personal requests
We are working on our Cloud version as we speak. If you would like to join our beta-program (to get a first hand look of it) you can send us an email at support(at)refinedwiki.com and weâll keep you posted as we make progress.
Best Regards,Maria Heij
Update: The ALPHA version of this was just release, in case you want to take a sneak peak: https://marketplace.atlassian.com/plugins/com.refinedwiki.jsd.cloud.refinedtheme-alpha/cloud/overview
We are very happy to hear that! Thanks Lucas!
Jason, thank you for the kind words, we're glad to hear you're making good use of our product. Support for Jira 7.9.0 is available as we speak.
Thanks so much Nick! Your positive feedback is very much appreciated and has been passed onto the team.
Glad to hear you like the app. For customization of list layout in general requests and 'My Requests', we have an open feature request (find it here https://issues.refinedwiki.com/browse/RFJSD-87). However we are still in the phase of working out what such a feature could look like. You are welcome to contact us at support.refinedwiki.com at any time to get updates and ask questions! /Maria
Hi Albert,Thanks for the positive review and the great question. At this moment in time it is not possible to theme the login page. It is on the roadmap for the product, but we do not have a set timeframe yet. If you want to keep track of the feature request, you are welcome to place watch/vote on our open ticket for this request: https://issues.refinedwiki.com/browse/RFJSD-15. Just for future reference, we run a themed support site support.refinedwiki.com where we encourage customers to file support requests, and suggest new features and improvements.Many thanks!
Thanks for the great review and the warm words Gilberto! Regarding your question, we have some plans with the way images are displayed on a customer portal. The best thing to do would be to add your suggestion as a feature request as it's an excellent suggestion. The place to do this is on our support site (powered by RefinedTheme for JSD of course!): support.refinedwiki.com and by clicking "suggest a feature". Thanks again! We hope you continue to enjoy the user experience.
|10 users$10||25 users$400||50 users$750||100 users$1500||250 users$2500||500 & upAdditional pricing details|
- How does server app pricing work?
Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Do you offer academic, community, or open-source licenses?
For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.
For more details about qualifying for special licenses, see here.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
RefinedWiki is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Version 1.2.8 • Jira Server 7.2.0 - 7.9.2 • Released 2018-04-17
Support for Jira 7.9
For more information, please read the release notes.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate Refined Theme for Jira Service Desk via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Refined Theme for Jira Service Desk. You're prompted to log into MyAtlassian. Refined Theme for Jira Service Desk begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Refined Theme for Jira Service Desk versions compatible with your instance, you can look through our version history page.