1,522
Customers have installed this app in at least 1,522 active instances.
1,522
Customers have installed this app in at least 1,522 active instances.
    by RefinedTop Vendor
    Refined is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.3.1 - 8.5.1, Jira Data Center 7.3.1 - 8.5.1 and more versions
    Versions available for Jira Server 7.2.0 - 7.3.0
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Refined supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Refined supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Jira Service Desk content built on your own customizable and useful sites

    Jira Service Desk content built on your own customizable and useful sites

    Jira Service Desk content built on your own customizable and useful sites

    Build custom support sites

    Make answers accessible

    The right content for the right users

    Build Jira Service Desk content on your own customizable sites and portals. Use Refined to easily build a user friendly, appealing service desk site matching your corporate identity.

    Add a next level search experience, custom layouts with quick links and helpful content readily available to customers. No coding needed.

    Build your sites, categories and portals with a theme and layout of your choice, content from connected Jira projects and Confluence knowledge bases. Then tailor the content to users, or user groups.

    Build custom support sites

    Make answers accessible

    The right content for the right users

    Build Jira Service Desk content on your own customizable sites and portals. Use Refined to easily build a user friendly, appealing service desk site matching your corporate identity.

    Add a next level search experience, custom layouts with quick links and helpful content readily available to customers. No coding needed.

    Build your sites, categories and portals with a theme and layout of your choice, content from connected Jira projects and Confluence knowledge bases. Then tailor the content to users, or user groups.

    More details

    Use the Refined site building tools to build a customer-focused service experience.

    The app uses the same core capability including structure, theme, layout and navigation as top-selling app, Refined for Confluence.

    Refined adds a customizable, branded and easy to use interface to Jira Service Desk with the following features:

    Added Structure

    • Service desks projects organized into categories.
    • Service Desk projects organized into customer facing sites connected to one Jira Service Desk.

    Themed sites, categories and customer portals

    Rich content modules

    • search highlight
    • navigation content
    • navigation icon + more

    Simple editing capability (no coding needed)

    Improved search

    • improved search UI
    • recommended links
    • global search
    • search in context
    • search with hits from multiple knowledge bases

    The right content for the right users

    • announcement banners
    • view permissions on sites, categories and content sections
    • quick links to relevant content
    • displaying personal requests

    Demo site

    Product webpage

    More details

    Use the Refined site building tools to build a customer-focused service experience.

    The app uses the same core capability including structure, theme, layout and navigation as top-selling app, Refined for Confluence.

    Refined adds a customizable, branded and easy to use interface to Jira Service Desk with the following features:

    Added Structure

    • Service desks projects organized into categories.
    • Service Desk projects organized into customer facing sites connected to one Jira Service Desk.

    Themed sites, categories and customer portals

    Rich content modules

    • search highlight
    • navigation content
    • navigation icon + more

    Simple editing capability (no coding needed)

    Improved search

    • improved search UI
    • recommended links
    • global search
    • search in context
    • search with hits from multiple knowledge bases

    The right content for the right users

    • announcement banners
    • view permissions on sites, categories and content sections
    • quick links to relevant content
    • displaying personal requests

    Demo site

    Product webpage

    Reviews for cloud

    (20)
    Sign in to write a review
    by Gary Bates on 2017-07-05
    When is this going to be available for Cloud? Many of us are interested! :)
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Refined

    Hi Gary

    We are working on our Cloud version as we speak. If you would like to join our beta-program (to get a first hand look of it) you can send us an email at support(at)refinedwiki.com and we’ll keep you posted as we make progress.

    Best Regards, Maria Heij

    EDIT: This product is available on Cloud here: https://marketplace.atlassian.com/apps/1218481/refined-sites-for-jira-service-desk?hosting=cloud&tab=overview

    by Dela De Youngster on 2017-03-10
    Same here. I've been patiently waiting for this for so long. Finally here, and loving it so far!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Lucas Dussurget on 2017-03-08
    Been waiting for this - great product!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Refined

    We are very happy to hear that! Thanks Lucas!

    Reviews for server

    (20)
    Sign in to write a review
    by Jiri Kanicky on 2019-11-17
    Paying $7500 for 2000 users is almost more than the JIRA maintenance. I am not sure why the pricing is so unreasonable. The portal is not even based on users. Anyone can access portal without JIRA license. The whole pricing model for Portal extensions is false.
    Was this review helpful?YesNo
    Refined

    Hi Jiri,

    Thanks for your feedback.

    We follow the pricing model defined for Atlassian Marketplace apps, and as per this, the Refined license tier needs to match the maximum tier of the licensed Jira products on your instance (see more here https://www.atlassian.com/licensing/marketplace#licensing-purchasing). Based upon this, we cannot charge according to the number of JSD agents for example, the pricing is set against the maximum number of licensed Jira users). Note as well that while our app currently has features specific to Jira Service Desk, the app is technically available across the whole Jira instance - and soon we will add support for Jira projects too (https://docs.refined.com/pages/viewpage.action?pageId=83034780).

    Considering the features we pack into the product, with the structuring and navigation functionality in addition to the theming capabilities, and when taking into account the pricing models employed by other vendors with similar apps on the marketplace - we feel that the pricing decisions we have made for our product are justified.

    You are very welcome to reach out to us at any time via our help center at support.refined.com if you have any further feedback for our consideration regarding possible improvements that you would like to see in the product, that might better meet your needs and provide more value for you going forward.

    Best regards, Team Refined

    by Алексей Тутуков on 2019-11-06
    Good afternoon! I ran into two problems trying to use your plugin. 1. Not all sections of the plugin are translated into Russian 2. The application card does not display SLA for this application How can this be fixed? Thank!
    Was this review helpful?YesNo
    Refined

    Hi there!

    It is best if you address your problems with our support team support.refined.com. This wall is for reviews so we cannot help you here.

    Thanks!

    by Sami Ahmed Shaik on 2019-09-16
    When can we expect a compatible version with v8.4.0 & JSD 4.4?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Refined

    Hi Sami,

    We're currently working on a compatible version for Jira 8.4.0 & JSD 4.4, this should be out in a few days time.

    by Anden on 2019-01-31
    Great app for refining the service desk portal. Refined Theme also provided outstanding support whenever I submitted a ticket. It was very much appreciated.
    Was this review helpful?YesNo
    Refined

    Hi Anden, we are a little late on passing on the thanks, but thank you for the kind review! We hope you continue to enjoy using the product.

    Kind Regards,

    The team from Refined

    by Christian Reichert on 2018-08-08
    Perfect App for Jira Servicedesk. Simple to install, simple to configure and gets our Portal on a totally new level.
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Refined

    We are a bit late on the thanks here, but thanks for the positive review and feedback Christian!!

    Reviews for Data Center

    (20)
    Sign in to write a review
    by Christian Czaia [Decadis AG] on 2019-11-06
    Great team, great apps! Our customers are equally happy and we have received great feedback using the app for our official support Service Desk at https://support.decadis.net/plugins/servlet/desk Keep up the great work! Cheers, Christian
    Was this review helpful?YesNo
    Refined

    Thanks for the kind works, Christian!

    Best regards, Team Refined

    by bit2bit Americas on 2019-01-30
    Our Customers have really enjoyed the user experience and have seen increased user adoption of the Jira Service Desk customer portal via the theming. It really is a custom design and with HTML and related links, you can really take the end user CX to another level. Refined Support is also always very fast in response and very responsive to improvements/new features.
    Was this review helpful?YesNo
    Refined

    Hi bit2bit,

    We are late on the thanks here but thanks a lot for the positive and detailed review!

    Kind regards,

    The team from Refined

    by Oktaviy Terentyev on 2019-01-12
    Hi! Are you planning to release a version for the cloud? We are interested in it and are ready to be testers with the subsequent purchase. Thank!
    Was this review helpful?YesNo
    Refined

    Hi Oktaviy,

    This product is on Cloud here: https://marketplace.atlassian.com/apps/1218481/refined-sites-for-jira-service-desk?hosting=cloud&tab=overview

    It's called RefinedSites for Jira Service Desk Cloud. You can see our full product listing here: https://marketplace.atlassian.com/vendors/15228/refinedwiki

    If you have any questions similar to this in future I recommend asking our support: support.refinedwiki.com. They can also assist if you have any technical or product questions.Hope that helps!

    by Gary Bates on 2017-07-05
    When is this going to be available for Cloud? Many of us are interested! :)
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Refined

    Hi Gary

    We are working on our Cloud version as we speak. If you would like to join our beta-program (to get a first hand look of it) you can send us an email at support(at)refinedwiki.com and we’ll keep you posted as we make progress.

    Best Regards, Maria Heij

    EDIT: This product is available on Cloud here: https://marketplace.atlassian.com/apps/1218481/refined-sites-for-jira-service-desk?hosting=cloud&tab=overview

    by Dela De Youngster on 2017-03-10
    Same here. I've been patiently waiting for this for so long. Finally here, and loving it so far!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$50050 users$950100 users$2,000250 users$3,250500 & upAdditional pricing details
    50 users$1,000/year100 users$2,000/year250 users$3,250/year500 users$5,200/year750 users$6,100/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Refined is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Refined is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.1.7 Jira Server 7.3.1 - 8.5.1 Released 2019-10-16

    Summary

    Minor bug fixes

    Details

    This is an improvement and bug fix release that includes Improved request type search. For more information please see the release notes.

    Versions

    Version 2.1.7 Jira Data Center 7.3.1 - 8.5.1 Released 2019-10-16

    Summary

    Minor bug fixes

    Details

    This is an improvement and bug fix release that includes Improved request type search. For more information please see the release notes.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Refined - Structure and Theme JSD via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Refined - Structure and Theme JSD. You're prompted to log into MyAtlassian. Refined - Structure and Theme JSD begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Refined - Structure and Theme JSD versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Refined - Structure and Theme JSD via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Refined - Structure and Theme JSD. You're prompted to log into MyAtlassian. Refined - Structure and Theme JSD begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Refined - Structure and Theme JSD versions compatible with your instance, you can look through our version history page.

    Similar apps