In-Mail Handler PRO

for Jira Server 8.11.0 - 9.1.0 and more
65 installs
  • Supported
  • Jira Service Management
  • Jira Software

Dynamic & Fully Customizable in-coming mail handler

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​Configure issue created from email

In-Mail Handler can configure System and Custom Fields when an issue is created from incoming email.

Populate System & Custom fields

In-Mail Handler gives you the ability to populate fields with easy to use mapping system.

Parsing Strategies

In-Mail Handler offers three strategies to parse the mail body: XML, Key:"Value" and JIRA default mechanism.

More details

***WHY In-Mail Handler?***

  • Two Strategies for Text Parsing: _XML_ and _Key Value_ format.
  • Fill in System & Custom fields using a smart Mapping System.
  • All field types are supported.
  • Handles Attachments.
  • Control when to create comment or issue.
  • Find created issues by the plugin easily by the Tagging System.
  • Post-Mail: send-back a custom email with the issue information to a list of users.
  • You DON'T need anymore to configure fix values for your fields.
  • Connect your JIRA with other Systems in few minutes.
  • You don't need any technical skills.
  • Support JIRA Agile
  • Handling Macros (e.g. : @@SENDER_NAME@@)
  • Mapping issue type dynamically (one mail-handler for all project issue types)
  • Defining default values for system and custom fields
  • Mapping E-mail priority to JIRA priorities
  • Handling non-standard e-mail.

***How to?***

Check the Documentation, for more details

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more



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