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    Slack Jira Integration

    by Bitbandfor Jira Cloud
    Supported
    Bitband supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    #1 Atlassian Jira - Slack plugin: Bring Jira and Slack together

    #1 Atlassian Jira - Slack plugin: Bring Jira and Slack together

    #1 Atlassian Jira - Slack plugin: Bring Jira and Slack together

    Work smarter in Slack and Jira

    Amazing Support Jira to Slack Atlassian connector

    Strong Privacy for Slack integration with Jira

    Every issue and blocker is now at your fingertips inside Slack. Stay in the loop with every update on high priority issues.

    We deliver quick support, right from our integration development team. We don't have open tickets waiting to gather sufficient votes. Every issue gets fast resolution.

    Your chat data is stored within Jira and Slack. We don't transmit your data externally and are fully compliant with Atlassian’s privacy and security policies.

    More details

    Trusted by more than 1000 companies, Bitband has been building integrations and other cloud services for over 10 years.

    This comprehensive integration between Slack and Jira includes these features:

    • *NEW* Dynamic Slack Channel names
    • *NEW* Customize Slack notification messages
    • *NEW* Group notifications with Slack threads
    • Instantly create new Slack Channels linked to your Jira issues without ever leaving Jira
    • All comments and events associated with your issue will be automatically shared in your Slack channel
    • Trigger notifications with events and fine tune with JQL
    • Send to Slack channels, private channels, and direct messages
    • Filter notifications by priority, resolution, status, type, assignee, reporter, sprint
    • All notifications provide detailed info, including user, event, field names and more
    • Enables new Slack slash commands to get, create, transition Jira issues
    • Works with Jira Software, Jira Service Desk, and Jira Core
    • Will this app work for me? View popular use cases

    Reviews for cloud

    (40)
    Sign in to write a review
    by Teddy Sadler on 2020-07-15
    We use this app to create new jira issues from inside Slack when we are having a conversation. Been really convenient.
    Was this review helpful?YesNo
    by Carol Duffy on 2020-07-01
    Amazing support. They replied really fast.
    Was this review helpful?YesNo
    by Tammy Bryant on 2020-06-17
    We mostly create project wide notifications with this plugin. It's helped us manage our projects more seamlessly.
    Was this review helpful?YesNo
    by Carolyn Dodge on 2020-06-03
    Our team uses a lot of the Slack slash commands, including assigning issues to teammates and looking up info for existing issues.
    Was this review helpful?YesNo
    by Emma Schueller on 2020-05-20
    We are using it to notify our engineering team of hotfixes and urgent issues.
    Was this review helpful?YesNo
    Read more reviews

    Reviews for server

    (40)
    Sign in to write a review
    by Michael Power on 2017-08-10
    Very unsatisfied. I would have been happy if my team could type JIRA-### and have the text appear as a link. You do not get this with this JIRA integration. For each channel you make in slack, you need to go back to JIRA and grant that channel permission to access certain projects. This is extremely over prescriptive. I would have been happy with some generic configuration for all channels with the ability to have certain channels have more or less permissions. For an application that makes splitting out conversations into new channels so easy, having to set up each and every channel with JIRA access is over burdensome. Then once you do add it to a channel you cannot decide what it notifies you about. It will just start dumping JIRA notifications into that channel. If you just wanted the ability to link JIRA tickets when chatting tough luck, you'll have to shout over JIRA to get your conversation heard. If that was not bad enough, as the person who added JIRA, the jira bot had a special relationship with me, regardless of what channels I was in, what subscriptions I had set up it would send me all JIRA notifications. As the person who brought JIRA integration in, I had the sole joy of hearing everything that JIRA was doing. I went to an issue, commented on that issue, the jirabot told me I made a comment and then emailed me about the comment as well. This I could do nothing about, could not turn off, could not tone down. I could uninstall, and that is what I very quickly was required todo in order to restore the usefulness of slack. When slack's goal is to stream line your conversations having JIRA jump in and muddle everything up is not worth it.
    6 out of 8 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Michael, thanks for the feedback. These features are all available in the latest version. You can create channel right from Jira, without going over to Slack. You can also do fine tuned notifications to absolutely any information available in Jira. You can do this with the UI for the majority of situations, and you can use JQL to fine tune to extremely specific notifications. If you have any other suggestions on how to make the app even better, please let us know.

    by Roland @ The Agile PMO on 2017-07-27
    Works great after an initial hick-up with the permissions. Support is responsive and feature suggestions are being addressed. It's still early days, so will update after a couple of weeks. Good job @Bitband team (or is it #bitband-team ;)
    Was this review helpful?YesNo
    by Alan Haverty on 2017-05-30
    None of my channels were available after connecting. The only options I had were to create a 'system' channel, which I didn't understand or want to do. I found the settings confusing, and the warnings from Slack about not having been reviewed + the lack of app icon made me worry about how secure my team's data was. I ended up uninstalling unfortunately. Let me know if I'm wrong bitband, (3/4 as I'd hate to bring down a new integration's average rating)
    6 out of 7 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Alan thanks for your feedback. We're working hard to continuously improve this add-on. We are dedicated to perfecting it. :) In the most recent version we've redone the configuration process to make it simpler. We'd love to learn more about your inability to connect to channels. Please reach out on our support desk and we'll get everything fixed: https://marketplace.atlassian.com/plugins/jiraslackintegration/cloud/support

    by BobF on 2017-04-04
    Overall I'm pretty happy with this Slack to JIRA integration. It has all the functionality my team needed. And it runs pretty fast. For hot issues we're finding it really useful.
    Was this review helpful?YesNo

    Reviews for Data Center

    (40)
    Sign in to write a review
    by Michael Power on 2017-08-10
    Very unsatisfied. I would have been happy if my team could type JIRA-### and have the text appear as a link. You do not get this with this JIRA integration. For each channel you make in slack, you need to go back to JIRA and grant that channel permission to access certain projects. This is extremely over prescriptive. I would have been happy with some generic configuration for all channels with the ability to have certain channels have more or less permissions. For an application that makes splitting out conversations into new channels so easy, having to set up each and every channel with JIRA access is over burdensome. Then once you do add it to a channel you cannot decide what it notifies you about. It will just start dumping JIRA notifications into that channel. If you just wanted the ability to link JIRA tickets when chatting tough luck, you'll have to shout over JIRA to get your conversation heard. If that was not bad enough, as the person who added JIRA, the jira bot had a special relationship with me, regardless of what channels I was in, what subscriptions I had set up it would send me all JIRA notifications. As the person who brought JIRA integration in, I had the sole joy of hearing everything that JIRA was doing. I went to an issue, commented on that issue, the jirabot told me I made a comment and then emailed me about the comment as well. This I could do nothing about, could not turn off, could not tone down. I could uninstall, and that is what I very quickly was required todo in order to restore the usefulness of slack. When slack's goal is to stream line your conversations having JIRA jump in and muddle everything up is not worth it.
    6 out of 8 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Michael, thanks for the feedback. These features are all available in the latest version. You can create channel right from Jira, without going over to Slack. You can also do fine tuned notifications to absolutely any information available in Jira. You can do this with the UI for the majority of situations, and you can use JQL to fine tune to extremely specific notifications. If you have any other suggestions on how to make the app even better, please let us know.

    by Roland @ The Agile PMO on 2017-07-27
    Works great after an initial hick-up with the permissions. Support is responsive and feature suggestions are being addressed. It's still early days, so will update after a couple of weeks. Good job @Bitband team (or is it #bitband-team ;)
    Was this review helpful?YesNo
    by Alan Haverty on 2017-05-30
    None of my channels were available after connecting. The only options I had were to create a 'system' channel, which I didn't understand or want to do. I found the settings confusing, and the warnings from Slack about not having been reviewed + the lack of app icon made me worry about how secure my team's data was. I ended up uninstalling unfortunately. Let me know if I'm wrong bitband, (3/4 as I'd hate to bring down a new integration's average rating)
    6 out of 7 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Alan thanks for your feedback. We're working hard to continuously improve this add-on. We are dedicated to perfecting it. :) In the most recent version we've redone the configuration process to make it simpler. We'd love to learn more about your inability to connect to channels. Please reach out on our support desk and we'll get everything fixed: https://marketplace.atlassian.com/plugins/jiraslackintegration/cloud/support

    by BobF on 2017-04-04
    Overall I'm pretty happy with this Slack to JIRA integration. It has all the functionality my team needed. And it runs pretty fast. For hot issues we're finding it really useful.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $4
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial
    101+ users? View additional pricing examples

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
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    Bitband provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2020-05-12

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Slack Jira Integration.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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