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    Slack Jira Integration

    by BitbandTop Vendor
    Bitband is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    Bitband supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    #1 Atlassian Jira - Slack plugin

    #1 Atlassian Jira - Slack plugin

    #1 Atlassian Jira - Slack plugin

    Work smarter in Slack and Jira

    Amazing Support for Jira to Slack connector

    Strong Privacy for integration with Jira

    Every issue and blocker is now at your fingertips inside Slack. Stay in the loop with every update on high priority issues.

    We deliver quick support, right from our integration development team. We don't have open tickets waiting to gather sufficient votes. Every issue gets fast resolution.

    Your chat data is stored within Jira and Slack. We don't transmit your data externally and are fully compliant with Atlassian’s privacy and security policies.

    More details

    Trusted by more than 1000 companies, Bitband has been building integrations and other cloud services for over 10 years.

    This comprehensive integration between Slack and Jira includes these features:

    • Instantly create new Slack Channels linked to your Jira issues without ever leaving Jira
    • All comments and events associated with your issue will be automatically shared in your Slack channel
    • View the Slack channel conversation right inside the Jira issue
    • Trigger notifications with more than 20 events and fine tune with JQL
    • Monitor an entire project or an entire instance
    • Send to Slack channels, private channels, and direct messages
    • Filter notifications by priority, component, resolution, labels, status, type, assignee, reporter, epic, and sprint
    • All notifications provide detailed info, including user, event, field names, updated data, and more
    • Enables new Slack slash commands to get, create, transition, and more with Jira issues
    • Works with Jira Software, Jira Service Desk, and Jira Core

    Reviews for cloud

    (28)
    Sign in to write a review
    by Penny Gordon on 2019-06-12
    I appreciate the quick and honest response from the customer support. This helps myself and my team keep our work up to date.
    Was this review helpful?YesNo
    by Robby Willard on 2019-06-06
    Customer service and support was efficient. They where able to provide me with solutions.
    Was this review helpful?YesNo
    by Michael Williams on 2019-05-23
    My team and I are general happy with this app. I am impressed that with customer service taking our feedback and updating or changing features based on feedback of there customers.
    Was this review helpful?YesNo
    by Jeff Brauer on 2019-05-10
    It's a start. The plugin does retrieve the users from my slack channel, and so I have added my team members individually to the channel alert. With this cross-reference I would expect that an @mention of my team member would carry through to the slack message. Unfortunately instead of an @mention, the name shows up like [~username], and doesn't trigger slack notifications. To me this is the single most important thing this integration should achieve. My team does not check email, so being personally notified about a Jira comment in slack is key.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Marvin Burk on 2019-05-02
    I am very pleased with this app. I specially like the supporting document that you can refer to if you need any clarification. I was having issues with setting up my notifications. The document is well organized and easy to use. It was very helpful.
    Was this review helpful?YesNo
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    Reviews for server

    (28)
    Sign in to write a review
    by Michael Power on 2017-08-10
    Very unsatisfied. I would have been happy if my team could type JIRA-### and have the text appear as a link. You do not get this with this JIRA integration. For each channel you make in slack, you need to go back to JIRA and grant that channel permission to access certain projects. This is extremely over prescriptive. I would have been happy with some generic configuration for all channels with the ability to have certain channels have more or less permissions. For an application that makes splitting out conversations into new channels so easy, having to set up each and every channel with JIRA access is over burdensome. Then once you do add it to a channel you cannot decide what it notifies you about. It will just start dumping JIRA notifications into that channel. If you just wanted the ability to link JIRA tickets when chatting tough luck, you'll have to shout over JIRA to get your conversation heard. If that was not bad enough, as the person who added JIRA, the jira bot had a special relationship with me, regardless of what channels I was in, what subscriptions I had set up it would send me all JIRA notifications. As the person who brought JIRA integration in, I had the sole joy of hearing everything that JIRA was doing. I went to an issue, commented on that issue, the jirabot told me I made a comment and then emailed me about the comment as well. This I could do nothing about, could not turn off, could not tone down. I could uninstall, and that is what I very quickly was required todo in order to restore the usefulness of slack. When slack's goal is to stream line your conversations having JIRA jump in and muddle everything up is not worth it.
    6 out of 8 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Michael, thanks for the feedback. These features are all available in the latest version. You can create channel right from Jira, without going over to Slack. You can also do fine tuned notifications to absolutely any information available in Jira. You can do this with the UI for the majority of situations, and you can use JQL to fine tune to extremely specific notifications. If you have any other suggestions on how to make the app even better, please let us know.

    by Roland @ The Agile PMO on 2017-07-27
    Works great after an initial hick-up with the permissions. Support is responsive and feature suggestions are being addressed. It's still early days, so will update after a couple of weeks. Good job @Bitband team (or is it #bitband-team ;)
    Was this review helpful?YesNo
    by Alan Haverty on 2017-05-30
    None of my channels were available after connecting. The only options I had were to create a 'system' channel, which I didn't understand or want to do. I found the settings confusing, and the warnings from Slack about not having been reviewed + the lack of app icon made me worry about how secure my team's data was. I ended up uninstalling unfortunately. Let me know if I'm wrong bitband, (3/4 as I'd hate to bring down a new integration's average rating)
    6 out of 7 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Alan thanks for your feedback. We're working hard to continuously improve this add-on. We are dedicated to perfecting it. :) In the most recent version we've redone the configuration process to make it simpler. We'd love to learn more about your inability to connect to channels. Please reach out on our support desk and we'll get everything fixed: https://marketplace.atlassian.com/plugins/jiraslackintegration/cloud/support

    by BobF on 2017-04-04
    Overall I'm pretty happy with this Slack to JIRA integration. It has all the functionality my team needed. And it runs pretty fast. For hot issues we're finding it really useful.
    Was this review helpful?YesNo

    Reviews for Data Center

    (28)
    Sign in to write a review
    by Michael Power on 2017-08-10
    Very unsatisfied. I would have been happy if my team could type JIRA-### and have the text appear as a link. You do not get this with this JIRA integration. For each channel you make in slack, you need to go back to JIRA and grant that channel permission to access certain projects. This is extremely over prescriptive. I would have been happy with some generic configuration for all channels with the ability to have certain channels have more or less permissions. For an application that makes splitting out conversations into new channels so easy, having to set up each and every channel with JIRA access is over burdensome. Then once you do add it to a channel you cannot decide what it notifies you about. It will just start dumping JIRA notifications into that channel. If you just wanted the ability to link JIRA tickets when chatting tough luck, you'll have to shout over JIRA to get your conversation heard. If that was not bad enough, as the person who added JIRA, the jira bot had a special relationship with me, regardless of what channels I was in, what subscriptions I had set up it would send me all JIRA notifications. As the person who brought JIRA integration in, I had the sole joy of hearing everything that JIRA was doing. I went to an issue, commented on that issue, the jirabot told me I made a comment and then emailed me about the comment as well. This I could do nothing about, could not turn off, could not tone down. I could uninstall, and that is what I very quickly was required todo in order to restore the usefulness of slack. When slack's goal is to stream line your conversations having JIRA jump in and muddle everything up is not worth it.
    6 out of 8 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Michael, thanks for the feedback. These features are all available in the latest version. You can create channel right from Jira, without going over to Slack. You can also do fine tuned notifications to absolutely any information available in Jira. You can do this with the UI for the majority of situations, and you can use JQL to fine tune to extremely specific notifications. If you have any other suggestions on how to make the app even better, please let us know.

    by Roland @ The Agile PMO on 2017-07-27
    Works great after an initial hick-up with the permissions. Support is responsive and feature suggestions are being addressed. It's still early days, so will update after a couple of weeks. Good job @Bitband team (or is it #bitband-team ;)
    Was this review helpful?YesNo
    by Alan Haverty on 2017-05-30
    None of my channels were available after connecting. The only options I had were to create a 'system' channel, which I didn't understand or want to do. I found the settings confusing, and the warnings from Slack about not having been reviewed + the lack of app icon made me worry about how secure my team's data was. I ended up uninstalling unfortunately. Let me know if I'm wrong bitband, (3/4 as I'd hate to bring down a new integration's average rating)
    6 out of 7 found this review helpful
    Was this review helpful?YesNo
    Bitband

    Alan thanks for your feedback. We're working hard to continuously improve this add-on. We are dedicated to perfecting it. :) In the most recent version we've redone the configuration process to make it simpler. We'd love to learn more about your inability to connect to channels. Please reach out on our support desk and we'll get everything fixed: https://marketplace.atlassian.com/plugins/jiraslackintegration/cloud/support

    by BobF on 2017-04-04
    Overall I'm pretty happy with this Slack to JIRA integration. It has all the functionality my team needed. And it runs pretty fast. For hot issues we're finding it really useful.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $4
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial
    101+ users? View additional pricing examples

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Bitband is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2019-04-11

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Slack Jira Integration.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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