Queues for Jira & JSM

for Jira Cloud, Jira Server 8.12.0 - 9.15.0, Jira Data Center 8.12.0 - 9.15.0 and more
1,520 installs
CLOUD FORTIFIED
  • Supported
  • Jira Service Management
  • Jira Software

Organize issues from many projects into a single view. Improve ticket resolution time and gain customers' trust

Manage multiple projects in the same queue

Create cross-project Queues and simply manage issues from different Customer Portals. Reduce the overall number of queues scattered across Jira and make sure that you work on the right requests at the right time.

Improve task management and prioritize issues

Create folders for better task management. When building a queue decide which groups of users should see it. Hide queues you rarely visit to increase focus and use filters to narrow down the number of displayed tickets.

Seamless cross-team cooperation

Connect multiple teams on a single screen. Everyone can use queues, not only support agents, allowing all teams to have insight in each others work. Reduce human errors and make communication across teams easier!

More details

Looking to download our app? Take the next step by visiting our website's contact form and connecting with our sales team to get the best pricing and assistance for purchasing the app.

Queues app provides a single view, accessible both globally and from every project. The plugin helps with ITSM by letting teams easily manage requests from multiple projects, making it quicker to resolve issues.

What exactly can you do?

  • Build queues containing tickets from all types of projects, including next-gen
  • Decide which groups of users should see a queue, admins will see them all
  • Put queues into folders for better clarity
  • Decide who can administer Queues
  • Create configuration backups using import / export to .json
  • Format your date time fields and use relative time

You can also hide queues you rarely use while keeping them accessible in the Hidden folder and use filters to narrow down the number of tickets inside the queue.

Any questions? Reach out to our support or book a free demo via Calendly.

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Gallery

A preview of the actions available for a set of queues