Queues for Jira Service Management

for Jira Cloud, Jira Server 8.12.0 - 9.6.0, Jira Data Center 8.12.0 - 9.6.0 and more
1,330 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Manage issues from multiple projects on a single screen. Ideal for teams working with many Customer Portals

YouTube's thumbnail image for the video.

Multiple projects in the same queue

Manage multiple service desks on a single view, but that’s not all! You can collect issues from: Jira Core, Jira Software and Jira Service Management. Reduce the overall number of queues scattered across Jira.

Focus on what’s important, increase productivity

Create folders for better task management. When building a queue decide which groups of users should see it. Hide queues you rarely visit to increase focus and use filters to narrow down the number of displayed tickets.

Queues designed for various teams

Connect Support, Dev, and Ops on a single screen. Everyone can use queues, not only support agents, allowing all teams to have insight in each others work. Make communication across teams easier!

More details

We designed Queues to be used by multiple interdisciplinary teams. Queues app provides a single view, accessible both globally and from every project. Besides managing Customer Portals, our customers love to use Queues as a complementary solution to Scrum or Kanban boards or even as an advanced view to manage JQL filters.

With Queues admin can:

  • Build queues containing tickets from all types of projects, including next-gen
  • Decide which groups of users should see a queue, admins will see them all
  • Create as many queues as needed
  • Put queues into folders for better clarity
  • Decide who can administer Queues
  • Import queues from Jira Service Management to easily move configuration
  • Create configuration backups using import / export to .json
  • Format your date time fields and use relative time

As a user personalize your view:

  • Hide queues you rarely use while keeping them accessible in the Hidden folder
  • New! Use filters to narrow down the number of tickets inside the queue

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Queues for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application
  • Write data to the host application


This app is free for up to 10 users