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Key highlights of the appOrganize issues from many projects into a single view. Improve ticket resolution time and gain customers' trust
See tickets from all of your projects in one place
Manage issues from multiple Jira and JSM projects from a single location. Help your team keep their Jira instance clear and organized. Reduce manual tasks. Provide customers with timely responses to their requests.
Make issues easier to notice and prioritize
Minimize ticket backlog. Create queue groups and organize them in transparent structures. Filter issues by priority, assignees, or other factors. Spot the most urgent tickets at a glance and plan your work accordingly.
Limit access to tickets to authorized users only
Set up queue visibility for specific team members. Protect the sensitive data of your clients. Control who can create, delete, and manage queues. Make sure only team members with permissions can apply impactful changes.
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More details
If you have questions or wish to see for yourself how the app works, book a 1:1 demo with one of our support specialists. We look forward to hearing from you!
Queues app simplifies managing issues from various Jira and JSM projects all at once. Read more about the features in the app’s documentation:
- Create cross-project queues to view all your tickets clearly
- Manage queue groups and arrange them in multi-level structures
- Configure queue visibility to restrict access to sensitive data
- Control access permissions to ensure users are only working on tickets that are relevant to them
- Delete queues in bulk and reduce clutter
- Export and import queues from other projects or JSON files
To learn more about functionalities, go to the User Guide or visit Queues for Jira & JSM landing page.
Discover our other apps to optimize your ITSM agent’s workspace even more:
Resources
Descriptor
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App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Queues for Jira & JSM integrates with your Atlassian product
Version information
Version 1.2.74-AC•for Jira Cloud
- Release date
- Dec 4th 2024
- Summary
- Feature Release & Bugfix Release
- Details
- The app now automatically adapts to Jira's dark or light modes, offering a more comfortable viewing experience.
- The Configuration page has been refreshed to improve usability, making it easier for admins to manage the app's global settings.
- The field for entering a JQL query in the queue settings has also been updated to make it easier and faster to use.
- To prevent queues from failing to display, sorting issues by a column based on a Custom field for which the Search template is set to None has been turned off. This change addresses technical limitations within Jira, ensuring smoother queue management.
- Enabled users to continue their work despite errors with sorting, allowing uninterrupted progress and eliminating the need for additional actions.
- Fixed an error with subgroup deletion while editing a parent group to avoid display problems.
- Fixed an error in the queue search that displayed inaccessible queues despite a lack of access when entering them, improving search accuracy.
- Payment model
- Paid via Atlassian
- License type
- Commercial